Restrictions when using with mobile browser

kuroiwa
Tera Contributor

I want to use ServiceNow in my mobile browser.
I would appreciate it if you could tell me if there is any material that shows the restrictions when using ServiceNow from the browser.

Thank you.

1 ACCEPTED SOLUTION

Rameswar1
ServiceNow Employee
ServiceNow Employee

Accessing the ServiceNow instance on a mobile browser shows you the classic mobile view ($m.do).
You can check out the below document for the unsupported features in this view 

Accessing an instance on a mobile device web browser

(Note, ServiceNow recommends that you switch to the more modern mobile apps like Now Mobile, Mobile agent)

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3 REPLIES 3

Rameswar1
ServiceNow Employee
ServiceNow Employee

Accessing the ServiceNow instance on a mobile browser shows you the classic mobile view ($m.do).
You can check out the below document for the unsupported features in this view 

Accessing an instance on a mobile device web browser

(Note, ServiceNow recommends that you switch to the more modern mobile apps like Now Mobile, Mobile agent)

Hi Rameswar.
Thank you for answering!

Does it mean that most of the functions of the PC version can be used in the app version?

Thank you.

 

Rameswar1
ServiceNow Employee
ServiceNow Employee

Yes, the ServiceNow apps do come with solutions for most of the ITSM/ HR/ FSM needs and have a lot of flexibility for additional implementations. The below doc would be a good place to start learning about the features and functionalities offered:

https://docs.servicenow.com/bundle/rome-mobile/page/administer/tablet-mobile-ui/concept/mobile-confi...

Thanks!