ServiceNow Agent mobile app - Favorites

[Community Alums]

Hi Community,

I recently rolled out the ServiceNow Agent app to our support team and they love it however, they liked the Favorites that is available in the Classic Mobile app.  I would like to add the same thing to the ServiceNow Agent app but I'm not finding any documentation or community post about it.

Has anyone added the Favorites functionality to the ServiceNow Agent app?

Thanks!

[Victor Chen · Accepted solution]

Hi Michael, we know that's a popular feature in the Classic app, but unfortunately it's not built into the Agent app yet. We are looking at releasing a similar if not improved Favorites feature in the next couple of releases for all our apps.

[Rohit Gupta]

Hi Victor,

Do you know if ServiceNow is planning to release this feature with Paris?

Thanks

Rohit

[Victor Chen]

It is targeted for Quebec. 

[Rohit Gupta]

Thanks Victor