ServiceNow mobile app AuthrizationException error

[Nitish12]

When trying to login to my PDI i am getting authorization exception error. But when logging to customer instance, i am to login without any error. Below are screenshots of the error:

[Rameswar1]

Hi Nitish, From the error code it appears to be a generic error when using Android OS that may be related to the SSO setting:

https://developers.google.com/apps-script/reference/card-service/authorization-exception

https://github.com/okta/okta-oidc-android/issues/153

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In your PDI, if you want to bypass SSO and have a local login for your user, you can do that by following the below:

Force local login in mobile apps: https://docs.servicenow.com/en-US/bundle/sandiego-mobile/page/administer/tablet-mobile-ui/task/mobil...

Procedure

1. Navigate to All > System Mobile > Mobile Branding > Mobile App Configs.
2. Open the record for the mobile app where you want to force local logins.
3. Enable the Force Local Login field.
4. Click Update.

Result

The selected mobile app routes your users to the local login authentication page. The app will default to the authentication method defined on your instance if this field is disabled.​

[Nitish12 · Accepted solution]

There was no SSO configured, I had to reset the instance and it started working.