UI Parameters Now Mobile App Filtering

[Zackery Reynold]

Is there a way to filter or set a condition for a UI Parameter for the new Now Mobile app?

This is created from a Function and Action Item.

I create UI Parameters and set Data Parameters to them.

This is being used for our Create Incident screen. This makes it to where the form loads instantly. The input form screen took at least 90 seconds to load all fields on the form. We're able to set filters in the input form screen but limited on that for the UI Parameter.

We want to use it for our Assignment Group reference field on our Create Incident form. We are expecting to have a filter to show 403 Incident Assignment Groups but instead show 1,006 groups, which have approver groups that should not appear. 

Does anyone have any suggestions on what I could do to make this possible?

[Konner Lester]

Were you able to discover a solution for this? I'm encountering a similar issue where I need to filter a UI parameter based on the value of another reference UI parameter.

[Zackery Reynold]

I never found the solution for this.

I met with ServiceNow and they stated it was the old way of using the app.

It was recommended we use the input form screen instead.

I wanted to circle back around to see if you ever figured out a way to filter this?

[Zackery Reynold · Accepted solution]

I created a case with ServiceNow and we found the issue.

Under the Field Values in the Action Item, you have to find Task Type in the drop-down, and select Incident.

I thought the Field Values were for creating the incident because we are setting the Data to look at the Incident table.