Mobile screen not displaying for non-admin user

Maria DeLaCruz
Tera Guru

‎02-08-2023 04:18 PM

Hello,

 

I am running into issues with some new applets/screens I created.  So basically, on the Mobile Agent app, we've added a 'My Groups Work' section on the 'My team' launcher screen.

MariaDeLaCru_0-1675901307708.png

 

We've created three applets, but for some reason, two of them ('Unassigned by Group', 'Unassigned by Priority') would only work if you are logged in as an admin. 

 

Non-admin users just see this when they tap the icon.

MariaDeLaCru_1-1675901497948.png

 

If logged in as an admin, the screen displays as expected like below.

MariaDeLaCru_2-1675901535688.png

 

I couldn't find any role restrictions so I'm not sure why these screens would not work for a non-admin.  

 

If anyone has ran into this same issue and has any suggestion on how to fix it, I'd appreciate the help very much.

 

Thanks,

Maria

 

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4 REPLIES 4

MOHAMMED SHAMNA
Tera Expert

‎03-16-2023 08:37 AM

Hi, have you found a solution for this ?

Currently I am in the same situation where non admin users can't see the custom applet data.

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Maria DeLaCruz
Tera Guru
In response to MOHAMMED SHAMNA

‎03-16-2023 08:40 AM

Hi Mohammed,

 

Unfortunately, I haven't found a solution yet.   When I do, I'll post an update.

 

Maria

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MOHAMMED SHAMNA
Tera Expert
In response to Maria DeLaCruz

‎03-17-2023 12:26 AM

Hi Maria,
So the applet I created was a group by list from the task table and for non-admin users, no data were visible. I changed the table to incident, just to test, and it was working .
Seems like group by list from task table is not returning data for non-admins.

reference : https://www.servicenow.com/community/mobile-apps-platform-forum/group-list-for-task-table-shows-no-i...

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Benjamin JS
Tera Contributor
In response to MOHAMMED SHAMNA

‎03-25-2025 07:01 AM

Did you ever find a solution to this problem?

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