Unable to open "ServiceNow Mobile Agent - Intune"

[Kumar Pattim]

Description: ServiceNow Mobile Agent for Intune (Android) is installed from the play store. Development instance is configured using Intune and the app is also registered in the company portal, including browser configuration (Google Chrome). However, when the Mobile Agent is opened and clicked on the "Preconfigured Instances", this opens up Chrome and redirects to Chrome homepage and displays the message as "Required browser app was not found"

Note - This works fine for iOS devices, issue is only with Android devices

[jamesspradl]

We are trying to set it to Edge now. It is so strange because we had this working a month ago and haven't changed anything. No whenever I go to login into the intune agent app it tells me that my required browser isn't installed and then prompts me to download chrome, which is installed already.

It will take some time for the edge app to update in intune.