Unable to see Mobile App Builder configuration in ServiceNow Agent / Now Mobile (Zurich PDI)

[Rohitp484]

I am working on a ServiceNow PDI (Zurich version) and trying to configure a simple mobile experience using Mobile App Builder.

What I have done:

1. Created a Mobile App Config:

   • Type: Agent

   • Navigation bar: Mobile Agent

   • Access control type: (tried both "None" and "User roles")

   • Active: True

2. Created a screen in Mobile App Builder:

   • Type: List

   • Table: Incident

   • Condition: Assigned to = Me

3. Added the screen to the Mobile App Config navigation.

4. Installed and logged into both:

   • ServiceNow Agent app

   • Now Mobile app

Expected Result:

I should see at least one application and the configured screen in the mobile app.

Actual Result:

• In Agent app → “No Application defined, Please contact your administrator”

• In Now Mobile → Only default incident-related items visible, not my custom configuration

What I already tried:

• Changed Access Control to None

• Logged out and logged back into mobile apps

• Cleared app cache / restarted app

• Verified config is Active

Questions:

1. Do we need to explicitly link Mobile App Config to users or roles in Zurich PDI?

2. Is additional plugin activation required to see custom apps in Agent/Now Mobile?

3. Is there any step missing between Mobile App Builder and Mobile App Config assignment?

Any guidance or checklist to correctly expose a Mobile App Builder configuration in mobile apps would be helpful.