Unable to view an approval item in Now Agent

[mpmacconnell]

We have approvals on a custom table that is for Vulnerability Risk Analysis. These approvals show fine under My Approvals if you access the instance through a web browser.

If you go to the Now Agent, I can go to My Approvals and see that I have one Pending Approval. When I tap on Pending Approvals, however, I get a message stating No items available. Anyone have any ideas how to resolve this issue?

[MrMuhammad]

Hi,

Yes, this is expected because the OOB My Approvals Data item has a condition and that you can see in the below screenshot. It will show only show approvals for Change request, Request and Requested item table.

As you have your custom table so you should concatenate an OR(click yellow OR button) condition for your custom table and that would be like 

Approval for Task type [is] [your custom table name]

See screenshot for reference. I have added my custom table (Tickets) in the condition. Replace Ticket with your table name

Once done re-login into your app open my approvals and here you have the custom table approvals. Enjoy!

NOTE - Usually we do not modify OOB functionalities (rather inactive that and create our customized copy) to avoid any problems while upgrade but in case of Mobile App we don't have the capability to inactive OOB Applet or Data items so we are good to go and modify as this has no big impact on the upgrades.

Have a nice day 🙂

Please mark this correct & helpful if it answered your question.

Thanks & Regards,
Sharjeel

[MOHAMMED SHAMNA]

Added the oob tables which extends the task table and added the custom tables in the condition. But it still showing only the change request, request and requested items approvals.

[manumanoj]

Hi Muhammad

As per the change request i can see the proper data but when I open change request it shows that Restricted by Access control please help me on this 

And what would be the pending Approvals, knowledge approvals and laptop approvals

Thank you

[David Ha · Accepted solution]

Here's also a lab guide on adding different types of approvals on the ServiceNow Agent app:
https://community.servicenow.com/community?id=community_article&sys_id=ee8ee6501b4b0010d01143f6fe4bc...

Best,

David