Use a custom uploaded image instead of standard icon on Now mobile app button

RitaS
Tera Guru

Is there a way to use custom uploaded images instead of the standard icon for mobile quick action buttons?  I found a Mobile App Academy recording from 2 years ago using the San Diego release that went through steps to do exactly what I need to do.  I'm on Washington release so names and screens are a bit different from the recording, but I managed to get through the same steps as the recording, uploading the image I need to use, but when I go to select the image on the Icon Section Destination screen, there are no images in the dropdown for the Image field.  I found a separate article from 2024 about linking the sys_id of the image to a record in sys_sg_icon.list which also didn't work.  

 

Has anyone been able to successfully display a custom image as a mobile icon?

2 REPLIES 2

EbrahimAli
ServiceNow Employee
ServiceNow Employee

Hi @RitaS 
Did you able to solve this ?

 

Yes, I did!  I was missing the change to the list stream record to use images instead of icons.  I did have to do both steps I mentioned in my original post, the process described in the recording plus the extra step of linking the sys_id to the sys_sg_icon table, which was not mentioned in the recording.  But it's working great now.