Users who logged in via Mobile

tworzala
Tera Contributor

Monday

I've been using User Experience Analytics but can't get down to seeing exactly which users have logged in. Is there a way I can see this? I'm an admin user.

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Itallo Brandão
Mega Guru

Monday

Hi tworzala,

User Experience Analytics is excellent for trends and aggregate data, but it often anonymizes specific user data by default or makes it hard to extract a simple list of names.

As an Admin, the most reliable way to see "Who logged in via Mobile" is to query the system logs or the OAuth tokens, as the Mobile App uses OAuth for authentication.

Here are two ways to get this data:

Method 1: Transaction Logs (Best for "Who is using it right now/today") You can filter the transaction logs based on the User Agent string, which identifies the device.

  1. Type syslog_transaction.list in the filter navigator.

  2. Apply the following filter:

    • Created on Today (or your desired date range).

    • AND User agent contains ServiceNow (The mobile app usually identifies itself as 'ServiceNow/<version>').

    • OR User agent contains Android or iPhone.

    • AND URL starts with /api/now/v1/table (or similar API calls often used by mobile).

  3. Group by Created by.

Method 2: OAuth Tokens (Best for "Who has the app authorized") Since the Mobile App requests an OAuth token to stay logged in, checking active tokens is a quick way to see who is set up.

  1. Type oauth_credential.list in the filter navigator.

  2. Filter by:

    • Peer contains Mobile (or look for "ServiceNow Agent", "Now Mobile").

    • Expires > [Current Time] (to see only active sessions).

  3. Look at the User column.

Note: If you really want this data inside User Experience Analytics, you would need to check if "User Tracking" is enabled in the properties, but for simple auditing, the tables above are faster.

Hope this helps!

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This helps the community grow and assists others in finding valid answers faster.

Best regards,
Brandão.

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