Vancouver-Legacy Mobile app theme not wokring on Now Mobile

[siddhi sawant]

Can someone please help me to solve this issue?

[shloke04]

Hi @siddhi sawant ,

Follow the steps mentioned in below thread to resolve this:

https://www.servicenow.com/community/mobile-apps-platform-forum/mobile-client-theme-changes-not-work...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1346289

[siddhi sawant]

Hi @shloke04  I have gone through these two links, but not working.

[shloke04]

@siddhi sawant  - Have you just kept client theme field updated or both of them. Can you share screenshot of your mobile config with both attributes being visible Legacy theme and Client Theme.

Can you empty Legacy Theme attribute and just keep value in Client theme and check. Try this in your lower prod first.

[siddhi sawant]

@shloke04 

Mobile configuration

Client theme