need to redirect to Incident creation page rather than quick links(Home page) after incident creatio

[Sateesh9]

we are using now mobile app for ServiceNow to create incidents.
as part of ootb option/feature, we are using quick links to create incidents and we are able to successfully creating incidents.
as per the ootb functionality, once incident created, we are getting popup screen like" thankyou, your request has been created with incident number" if we click on close button, it is redirecting to home page (quick links) , but it should redirect to incident creation page rather than home page.

Can you please help on this.

please find the screen shots for your quick reference.

[Sumanth16 · Accepted solution]

Hi @Sateesh9 ,

Please refer to below thread:

https://www.servicenow.com/community/mobile-apps-platform-forum/after-create-it-case-redirect-to-the...

In the destination screen, you can replace the creation page

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,
Sumanth Meda

[swathisarang98]

Hi @Sateesh9 ,

Check in the record producer whether Redirect to is selected as "Generated Task record"  as below then created record will be auto generated to created incident,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang