In this article, you'll learn how to enable your Agents to reach employees in Teams directly from ServiceNow. To enable this feature, ensure that you've followed the pre-requisites below. Pre-Requisites Pre-RequisiteDetailsTeams and ServiceNow Int...
In this article, you'll learn Part 2 of the series on how to enable Employee Center in Microsoft Teams. Pre-Requisites Pre-RequisiteDetailsServiceNow InstanceNot ApplicablePlugins None for this step Successful Integration Between ServiceNow and Mi...
In this article, you'll learn Part 1 of the series on how to enable Employee Center in Microsoft Teams. Pre-Requisites Pre-RequisiteDetailsServiceNow InstanceRome or abovePlugins Ensure that your EC/EC Pro plugin is installedThe MSFT plugin you'...
Question: Can ServiceNow Government Community Cloud (GCC) customers integrate their instances with Microsoft Teams? Answer: Yes! Currently GCC customers can integrate their NOW instances with Teams (within Microsoft GCC and GCC High environm...
Before you get started with ServiceNow for Microsoft Teams, here are some resources to help you get acquainted with features and capabilities. What is ServiceNow for Microsoft Teams ServiceNow for Microsoft Teams Video Overview FAQs - Microsoft Te...
Ready to rollout ServiceNow inside of Microsoft Teams for your organization? Want to see more engagement with the integration from your organization? Leverage this Customer Adoption Playbook to nail the rollout to your organization's end users. T...
To initiate a chat from guest users outside your Microsoft Teams instance. Adding external users to chat, allowing external users to start a chat, and import messages, allows organizations to connect to a tenant to one ServiceNow instance and yet lev...
You got ServiceNow integrated with Microsoft Teams and now you're ready to roll out Virtual Agent + Employee Center to production. In this article, we will provide some recommendations for a seamless deployment experience for your end-users. Prereq...
The following are API permissions requested by the ServiceNow integration with Microsoft Teams. It is organized per app in the "Install Azure Apps" page available with the Microsoft Teams integration. For more information on Microsoft's delegated vs ...
Written by Jennifer Boicic, Business Strategy DirectorIn what has become a tradition, it’s time to highlight new features and functionality in the Rome release of ServiceNow that help joint Microsoft and ServiceNow customers be more productive. In th...
The Conversational integration with Microsoft Teams has been available since the Madrid release and many customers are using it today. Today, the ITSM/HRSD integration provides an even richer feature set, including not only the chatbot but also a "Yo...
Review the below articles for frequently asked questions regarding Microsoft Teams integrations: FAQs on Microsoft Teams Integrations Plugins FAQs on Virtual Agent Integration with Microsoft TeamsFAQs on Best practices while using plugins belo...
Lisa Latour
ServiceNow
Jen Holland
