The Biggest ServiceNow for Microsoft Release in a Year!
ServiceNow is excited to announce ServiceNow for Microsoft 365 replaces ServiceNow for Microsoft Teams! Read on for more on the latest efficiency-driving, cost saving enhancements to ServiceNow for Microsoft 365 in August 2023, which is available for customers to install.
See what's new with the integration, including these highlights:
- Employee Center is now available in Microsoft Outlook and the M365 app; rebranded to “ServiceNow for Microsoft 365”
- Virtual Agent Message Extension: Extends AI Search from the ServiceNow app in Teams, into Teams Chats and Channels
- Service Operations Workspace (SOW) Embedded Collaboration: Enabling Agents to manage MS Teams calls without leaving SOW
Access the ServiceNow for Microsoft 365 integration through:
IT Service Management for Microsoft 365 (version 2.6.7) | HR Service Delivery for Microsoft 365 (version 3.3.6)
Notify Connector for Microsoft Teams (version 2.7.0) | Meeting Extensions for Microsoft Teams (version 1.3.5)
Employee Center in Microsoft Teams, Outlook, M365
Now the power of Employee Center is available beyond MS Teams, in Microsoft Outlook and the Microsoft 365 app -- all via a single unified app across Teams, Outlook, Microsoft 365 apps.
Virtual Agent AI Search Message Extension
New in this release, in addition to accessing Virtual Agent in the ServiceNow app, access Virtual Agent in an MS Teams Chat or Channel. Surface and share AI Search results (Service Catalog, KB, people, etc.) quickly & easily within Microsoft Teams. Admins enable the message extension feature by selecting the Message Extension checkbox during manifest generation.
Your users can now invoke the VA message extension within an MS Teams chat or channel by clicking your ServiceNow Bot icon below the text box.
Embedded MS Teams Collaboration Experience within Service Operations Workspace
Notify Connector
Enhance agent productivity with seamless call and collaboration within SOW through Notify call functionality. Agents can now call stakeholders from the SOW UI and manage the call without leaving ServiceNow!
Sidebar Chat
Enhance agent productivity with embedded Microsoft Teams chat functionality in Service Operations Workspace. Introducing sidebar chat for agents to communicate with requestors, other agents, and SMEs without leaving SOW
In the context of an incident, converse with relevant stakeholders to expedite troubleshooting via Microsoft Teams integration with Sidebar, and import historical chats from Microsoft Teams. Leverage chat management features in SOW (e.g., favoriting discussions, adding/removing participants, pinning notification pane for easy access)
Employee Center for Viva Connections
Customers deploying the new Viva Connections landing experience that does not require a SharePoint home site.
Employees can preview their tasks and navigate to Employee Center from Viva Connections Dashboard.
For more details please reference the August 2023 enhancements to Employee Center Community Blog, as well as Product Documentation for ServiceNow for Microsoft 365 and ServiceNow for Microsoft Teams. Reach out to your account team or post a question here in The ServiceNow for Microsoft Teams Community if you need help!
Release Notes
IT Service Management for Microsoft 365 release notes
HR Service Delivery for Microsoft 365 release notes
Employee Center Pro release notes
Content Experiences release notes
Content Publishing release notes
Notify Connector for Microsoft Teams release notes
Service Operations Workspace ITSM Applications release notes
Collaboration Services release notes
Meeting Extensions for Microsoft Teams release notes
