ServiceNow is excited to share the latest enhancements to ServiceNow for Microsoft Teams in February 2023, which is available for customers to install. This article summarizes key new capabilities and features available, including new features available in Virtual Agent and Employee Center, that are available within ServiceNow for Microsoft Teams. Access the ServiceNow for Microsoft Teams integration through the following plugins:
- IT Service Management integration with Microsoft Teams (version 2.6.3)
- HR Service Delivery integration with Microsoft Teams (version 3.3.2)
- Notify Connector for Microsoft Teams (version (2.6.2)
- Meeting Extensions for Microsoft Teams (version 1.3.3)
Refer to these release notes that may pertain to the ServiceNow for Microsoft Teams integration for more details:
- IT Service Management integration with Microsoft Teams release notes,
- Employee Center release notes,
- Employee Center Pro release notes,
- Content Publishing release notes
Virtual Agent inside of Microsoft Teams
- Manifest file generator for self-configured bots in MS Teams: Simplified manifest package generation and upload for admins who need to install VA integration with MS Teams using the self-configured approach. This Automated manifest file generator on the new Teams setting UI that – 1) Automatically populates bot ID and updates other settings (e.g., branding) based on admin input, and 2) Enables a one-click download of manifest package.
- Link opening and authentication experience in MS Teams: Admins can now define one of the three opening options for links in MS Teams:
- Teams task module / pop-up
- Teams tab
- New browser tab
- Also introducing
- link authentication / SSO support to make sure that content is rendered correctly in a pop-up or Teams tab.
- Configuration of different link opening behavior based on the type of links.
- SSO authentication for links opening in task module.
Employee Center Inside of MS Teams
- Improve portal navigation (mega menu) flexibility: Admins can design Employee Center navigation more flexibly by rearranging the top-level menu in their desired order, intermixing topics and other menu items. This delivers an intuitive employee-centric navigation.
- Search on topic pages: Employees will be able to search within Topic pages to find the information they need. AI search required.
- Topic-based search results filtering: Enable easier content discovery for employees by allowing them to filter their search results by taxonomy topics.
- Associate new content with taxonomy topics: Admins can review and add newly created content in categories (Knowledge, Catalog) connected to Topics.
