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07-25-2024 09:14 AM
I am working on configuring and integrating the Notify connector for MS Teams, and use it's functionality to power the Collaborate tab with teams conferences.
What I am interested in, is having the conference be recorded and transcribed, as well as sync'ing the OnlineMeeting chat logs back to the major incident like you can with 1 on 1 agent / user chats.
Thus far, I have found that the teams graph API does have an option when creating the OnlineMeeting to set auto-recording, but the script includes used by ServiceNow are read only and I cant simply add that key/value pair. I do not see a way within the UI to enable this option.
Related to the above, I have not been able to locate any reference in the graph API to pulling the meeting logs. You can pull conversation logs easily enough, but nothing related to the online meetings.
Has anyone had success performing the requirements above?
Solved! Go to Solution.
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04-21-2025 03:00 PM
The response was basically that its not possible currently. The Teams API doesn't generate the needed records if the call isnt associated with a scheduled meeting. That may have changed lately, but I moved on to other options.
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3 weeks ago
Do you happen to have an update set or code you could share? My company is looking to do the same thing with HR Employee Relations Cases (mainly the Interviews).
