Hi I successfully created a flow in Flow Designer to trigger when an incident's Next Action date/time is overdue and send a message using the MS Team's Post a Message action to an MS Teams Channel. What I cannot do is include a "mention" to tag/targe...
Has anyone been able to integrate their organization's employees' availability status from Microsoft Teams into ServiceNow? I have read that the integration from Teams to Employee Center has a screen in ServiceNow that shows the employees' availabili...
It seems like the schema map from the manifest file is not found. I have created the manifest file in dev and trying to upload it to teams but I get a message from teams that they can't read the file, I took a look at the json file and it seems like ...
I was recently asked about sending satisfaction surveys to Microsoft Teams. I know the Actionable Message plugin for Outlook allows surveys to be taken within the email itself, but what about taking surveys within Microsoft Teams? Currently, survey...
Hi all, I've completed the setup of the ServiceNow for Microsoft Teams plugin. I'm using my companies ServiceNow Development platform.I'm using my personal 365 Development platform and authorized the tenant. When I click on "Start Microsoft Teams Cha...
Hi All, What is the difference between Multi Tenant MS Teams integration with ServiceNow and Single Tenant MS teams integration with ServiceNow. Our ServiceNow instance is not domain separated instance. Our requirement is to integrate Service now Maj...
Hi Team, I wanted integration between SNOW and Teams channel but I don't want to use Teams Plugin for SNOW but can use Webhook in team. Will creating a REST API in SNOW and adding endpoint as webhook link for the channel can be good idea or should I ...
Our security team is quite concerned with the ServiceNow/Teams integration requirement for API permission OnlineMeetings.ReadWrite.All. This permission allows for the possibility of user's calendar entries being deleted. I understand this is a vali...
Could I change this generic icon with our organisation logo?
Now Virtual Agent have linked servicenow,but Why Teams did not recieve notification
Hi, I have configured Servicenow for Microsoft Teams and installed all necessary plugins. I am receiving an actionable notification for approval of RITM but once I approve/reject it from MS teams, I am seeing the message as below but in the backend t...
We currently have the ServiceNow for Teams app setup, and app loads "The Hub" inside MS teams. We however cannot chat to the Virtual Agent, when you try an initiate a chat with "Hi" nothing happens. After some investigation I can see the Interaction...
Hi Team, For the ServiceNow Microsoft Teams integration, we want to start with actionable notifications and later introduce other options such as Employee Center etc. For actionable notifications, will it be enough if we install Teams under 'Messagin...
Hello,As the title says, "I want to skip notifications to Teams' personal chat."I know that ServiceNow sends comments to the channel. Can I expect to be able to notify chats using the virtual agent integration hub?If you have any other good methods o...