ServiceNow webhook for teams
Can the ServiceNow webhook for teams work with a private channel on teams, or does this only work with a public teams channels?
Forum Posts
Authentication error while integration ServiceNow with MS Teams using Graph API
I have tried to use Create Event API from microsoft to create MS Teams meetings from ServiceNow instance. Though I am able to get the Access Token, I am getting the below error. I have set the below scope for the OAuth Entity Pofile. These are the be...
Resolved! Does anyone know how to change the frequency of the "auto import" time for Teams chat
Hi, I am playing with SN for MS Teams and would like to know if I can change the frequency of the "auto import" of the chats from Teams into the associated incident ticket. At the moment it looks to update every 30 minutes or so, so I would like to ...
Resolved! Starting MS Teams call from Major Incident will not allow group to be added
When attempting to initiate an MS Teams conference from Major Incident Workbench, I add the Major Incident Management group and get the following error message: The group has 7 members and all are granted itil, major_incident_manager, and communicati...
Start Microsoft Teams Chat - ServiceNow
Hi All, 1. How to hide the Import Message drop-down? 2. When a chat is initiated, the Open For/Requested For user is automatically added as a participant? 3. When a ticket is resolved/closed and it has a chat established, then a resolution message ne...
Create connection for Microsoft Teams Graph Client Credentials
Hello mates, please support me to resolve the concern.The problem is I don't know where can I get the information about: Token URL, OAuth Client ID and OAuth Client Secret.This is a plugin name is Microsoft Teams Graph.
Resolved! Change order of tab in Microsoft Teams
Hi,it's possible to change the order of tab of microsoft teams app in Servicenow ? I want to make first the page of Portal and the secondo one the chat of VA. It's possibile that ? Thanks in advance.
Resolved! Domain Separation support for IT Service Management integration with Microsoft Teams
Hi, I'd like to know whether "IT Service Management integration with Microsoft Teams" can be used in domain separated environment or not. The link below says "MSP Ready" but I suppose some of MSP are non domain separated MSP (Dedicated MSP), so I'd...
Resolved! Error: "Unable to Install tenant" when installing MS Teams
Hello Experts, I am integrating MIM into MS Teams in a newly upgraded Tokyo instance (I have successfully done this integration several times in San Diego instances) and after installing my plugins, I am getting an error: "Unable to install tenant" w...
Resolved! Notification provider not working when linking actions
Hi all, I'm currently trying to configure actionable notifications in MS Teams using a PDI. My issue is that I have configured a new provider notification System Notification > Providers > Notification. The notification is configured to send a Teams ...
Resolved! Manifest Configure Tab missing ID fields
I keep getting an error when navigating to the Employee Portal tab in Microsoft Teams: Error while authorizing the user.I'm thinking the issue is because I followed the instructions here: https://docs.servicenow.com/bundle/sandiego-employee-service-m...
Integrate ServiceNow Virtual Agent with Teams installation has failed
Message App Integration -> Microsoft Teams -> Install We have a requirement to integrate virtual agent with teams. I am getting the error message “The installation has failed” but Azure Ad -> Enterprise application, In there I can see the new applic...
How do I include in the MS Teams "Post a Message" action to use an @mention to tag/target an individual?
Hi I successfully created a flow in Flow Designer to trigger when an incident's Next Action date/time is overdue and send a message using the MS Team's Post a Message action to an MS Teams Channel. What I cannot do is include a "mention" to tag/targe...
Microsoft Teams - integrate Availability into ServiceNow
Has anyone been able to integrate their organization's employees' availability status from Microsoft Teams into ServiceNow? I have read that the integration from Teams to Employee Center has a screen in ServiceNow that shows the employees' availabili...
