Hi, I am playing with SN for MS Teams and would like to know if I can change the frequency of the "auto import" of the chats from Teams into the associated incident ticket. At the moment it looks to update every 30 minutes or so, so I would like to ...
When attempting to initiate an MS Teams conference from Major Incident Workbench, I add the Major Incident Management group and get the following error message: The group has 7 members and all are granted itil, major_incident_manager, and communicati...
Hi All, 1. How to hide the Import Message drop-down? 2. When a chat is initiated, the Open For/Requested For user is automatically added as a participant? 3. When a ticket is resolved/closed and it has a chat established, then a resolution message ne...
Hello mates, please support me to resolve the concern.The problem is I don't know where can I get the information about: Token URL, OAuth Client ID and OAuth Client Secret.This is a plugin name is Microsoft Teams Graph.
Hi,it's possible to change the order of tab of microsoft teams app in Servicenow ? I want to make first the page of Portal and the secondo one the chat of VA. It's possibile that ? Thanks in advance.
Hi, I'd like to know whether "IT Service Management integration with Microsoft Teams" can be used in domain separated environment or not. The link below says "MSP Ready" but I suppose some of MSP are non domain separated MSP (Dedicated MSP), so I'd...
Hello Experts, I am integrating MIM into MS Teams in a newly upgraded Tokyo instance (I have successfully done this integration several times in San Diego instances) and after installing my plugins, I am getting an error: "Unable to install tenant" w...
Hi all, I'm currently trying to configure actionable notifications in MS Teams using a PDI. My issue is that I have configured a new provider notification System Notification > Providers > Notification. The notification is configured to send a Teams ...
I keep getting an error when navigating to the Employee Portal tab in Microsoft Teams: Error while authorizing the user.I'm thinking the issue is because I followed the instructions here: https://docs.servicenow.com/bundle/sandiego-employee-service-m...
Message App Integration -> Microsoft Teams -> Install We have a requirement to integrate virtual agent with teams. I am getting the error message “The installation has failed” but Azure Ad -> Enterprise application, In there I can see the new applic...
Hi I successfully created a flow in Flow Designer to trigger when an incident's Next Action date/time is overdue and send a message using the MS Team's Post a Message action to an MS Teams Channel. What I cannot do is include a "mention" to tag/targe...
Has anyone been able to integrate their organization's employees' availability status from Microsoft Teams into ServiceNow? I have read that the integration from Teams to Employee Center has a screen in ServiceNow that shows the employees' availabili...
It seems like the schema map from the manifest file is not found. I have created the manifest file in dev and trying to upload it to teams but I get a message from teams that they can't read the file, I took a look at the json file and it seems like ...
I was recently asked about sending satisfaction surveys to Microsoft Teams. I know the Actionable Message plugin for Outlook allows surveys to be taken within the email itself, but what about taking surveys within Microsoft Teams? Currently, survey...