Notification cannot send to Now Virtual Agent
Now Virtual Agent have linked servicenow,but Why Teams did not recieve notification
Forum Posts
Resolved! How to change Employee Center auth in ServiceNow for Teams
My client has a different account for login to Teams than the email that is registered in ServiceNow. So when they link their accounts to ServiceNow for Teams authorization for the Employee Center tab it fails because the email that is used to login...
Issue in Actionable Notifications from MS Teams
Hi, I have configured Servicenow for Microsoft Teams and installed all necessary plugins. I am receiving an actionable notification for approval of RITM but once I approve/reject it from MS teams, I am seeing the message as below but in the backend t...
VA in teams not working
We currently have the ServiceNow for Teams app setup, and app loads "The Hub" inside MS teams. We however cannot chat to the Virtual Agent, when you try an initiate a chat with "Hi" nothing happens. After some investigation I can see the Interaction...
Resolved! Enable actionable notifications in Teams
Hi Team, For the ServiceNow Microsoft Teams integration, we want to start with actionable notifications and later introduce other options such as Employee Center etc. For actionable notifications, will it be enough if we install Teams under 'Messagin...
Resolved! I want to send a notification to Microsoft Teams chat
Hello,As the title says, "I want to skip notifications to Teams' personal chat."I know that ServiceNow sends comments to the channel. Can I expect to be able to notify chats using the virtual agent integration hub?If you have any other good methods o...
Resolved! Enable Service Portal in MS teams
Need to use embedded service portal in microsoft teams, for that as per the instructions given in the servicenow documentation we require the manifest application. I am unable to find the "Manifest Application" , is it a part of the plugin : IT Serv...
Resolved! Architectural design for Microsoft Teams
Hi there, I have a customer that is pretty eager to use Microsoft Teams but their security team is concerned if the integration can expose them in any way. They are wanting a design. Does anyone have the basic design we can leverage from?
Resolved! How a record is created in notify_number table?
I found a record in notify_number table with "number owner" field the value "Microsoft Teams", but I don't get it when it was created. Anyone could help me to understand this?
