Forum Posts
Microsoft Teams - integrate Availability into ServiceNow
Has anyone been able to integrate their organization's employees' availability status from Microsoft Teams into ServiceNow? I have read that the integration from Teams to Employee Center has a screen in ServiceNow that shows the employees' availabili...
Resolved! Problems with the schema map from the manifest file.
It seems like the schema map from the manifest file is not found. I have created the manifest file in dev and trying to upload it to teams but I get a message from teams that they can't read the file, I took a look at the json file and it seems like ...
Can you send satisfaction surveys to Microsoft Teams?
I was recently asked about sending satisfaction surveys to Microsoft Teams. I know the Actionable Message plugin for Outlook allows surveys to be taken within the email itself, but what about taking surveys within Microsoft Teams? Currently, survey...
Error when starting chat in form
Hi all, I've completed the setup of the ServiceNow for Microsoft Teams plugin. I'm using my companies ServiceNow Development platform.I'm using my personal 365 Development platform and authorized the tenant. When I click on "Start Microsoft Teams Cha...
How to decide whether to go with Multi tenant or Single Tenant integration with MS Teams?
Hi All, What is the difference between Multi Tenant MS Teams integration with ServiceNow and Single Tenant MS teams integration with ServiceNow. Our ServiceNow instance is not domain separated instance. Our requirement is to integrate Service now Maj...
Servicenow and Teams Integration
Hi Team, I wanted integration between SNOW and Teams channel but I don't want to use Teams Plugin for SNOW but can use Webhook in team. Will creating a REST API in SNOW and adding endpoint as webhook link for the channel can be good idea or should I ...
Teams integration - OnlineMeetings.ReadWrite.All - delete meetings??
Our security team is quite concerned with the ServiceNow/Teams integration requirement for API permission OnlineMeetings.ReadWrite.All. This permission allows for the possibility of user's calendar entries being deleted. I understand this is a vali...
Resolved! Is there a way to change the Microsoft Teams Chat icon in Teams?
Could I change this generic icon with our organisation logo?
Notification cannot send to Now Virtual Agent
Now Virtual Agent have linked servicenow,but Why Teams did not recieve notification
Resolved! How to change Employee Center auth in ServiceNow for Teams
My client has a different account for login to Teams than the email that is registered in ServiceNow. So when they link their accounts to ServiceNow for Teams authorization for the Employee Center tab it fails because the email that is used to login...
Resolved! Is there any way to remove a tenant, re-add it and re-trigger the app agreements for the notify connector, request based chat and SSO
When you click "Change Tenant", but reconnect to the same tenant, it does not allow you to reconnect the notify connector, request based chat, and SSO. Is there any way to remove a tenant, re-add it and re-trigger the app agreements? *Adding an inf...
Issue in Actionable Notifications from MS Teams
Hi, I have configured Servicenow for Microsoft Teams and installed all necessary plugins. I am receiving an actionable notification for approval of RITM but once I approve/reject it from MS teams, I am seeing the message as below but in the backend t...
VA in teams not working
We currently have the ServiceNow for Teams app setup, and app loads "The Hub" inside MS teams. We however cannot chat to the Virtual Agent, when you try an initiate a chat with "Hi" nothing happens. After some investigation I can see the Interaction...
Resolved! Enable actionable notifications in Teams
Hi Team, For the ServiceNow Microsoft Teams integration, we want to start with actionable notifications and later introduce other options such as Employee Center etc. For actionable notifications, will it be enough if we install Teams under 'Messagin...
