MS Teams Bot Not Responding to Messages & Provider Notifications Not Delivered
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Monday
Hi Community,
We are currently working on Microsoft Teams integration with ServiceNow and are facing an issue related to bot interaction and notifications.
Setup Details:
Created a Teams application with a self-configured bot
Employee Center integration is working as expected
Issue Observed:
When a user sends “hi” to the Teams bot, the bot does not respond
Provider notifications are not delivered to Microsoft Teams
However, ServiceNow logs show the following message for notifications:
For Asynchronous Providers: Loaded 1 recipients and 2 destinations and delivered to 2 destinations in 59ms
Error in ServiceNow Logs (when sending “hi” from Teams):
Actions Already Completed:
Enabled “Enable notifications for all users”
Updated the system property: 'sn_va_teams.auto_link_email_attribute' to point to the correct column on the sys_user table.
Despite these changes, the bot is still not responding, and notifications are not reaching Teams.
Has anyone faced a similar issue with Teams bot auto-linking or user mapping (UserPrincipalName / Email) in ServiceNow?
Any guidance on additional configuration, prerequisites, or troubleshooting steps would be greatly appreciated.
Thanks in advance!
