I was recently asked about sending satisfaction surveys to Microsoft Teams. I know the Actionable Message plugin for Outlook allows surveys to be taken within the email itself, but what about taking surveys within Microsoft Teams? Currently, survey...
Hi all, I've completed the setup of the ServiceNow for Microsoft Teams plugin. I'm using my companies ServiceNow Development platform.I'm using my personal 365 Development platform and authorized the tenant. When I click on "Start Microsoft Teams Cha...
Hi All, What is the difference between Multi Tenant MS Teams integration with ServiceNow and Single Tenant MS teams integration with ServiceNow. Our ServiceNow instance is not domain separated instance. Our requirement is to integrate Service now Maj...
Hi Team, I wanted integration between SNOW and Teams channel but I don't want to use Teams Plugin for SNOW but can use Webhook in team. Will creating a REST API in SNOW and adding endpoint as webhook link for the channel can be good idea or should I ...
Our security team is quite concerned with the ServiceNow/Teams integration requirement for API permission OnlineMeetings.ReadWrite.All. This permission allows for the possibility of user's calendar entries being deleted. I understand this is a vali...
Could I change this generic icon with our organisation logo?
Now Virtual Agent have linked servicenow,but Why Teams did not recieve notification
My client has a different account for login to Teams than the email that is registered in ServiceNow. So when they link their accounts to ServiceNow for Teams authorization for the Employee Center tab it fails because the email that is used to login...
Hi, I have configured Servicenow for Microsoft Teams and installed all necessary plugins. I am receiving an actionable notification for approval of RITM but once I approve/reject it from MS teams, I am seeing the message as below but in the backend t...
We currently have the ServiceNow for Teams app setup, and app loads "The Hub" inside MS teams. We however cannot chat to the Virtual Agent, when you try an initiate a chat with "Hi" nothing happens. After some investigation I can see the Interaction...
Hi Team, For the ServiceNow Microsoft Teams integration, we want to start with actionable notifications and later introduce other options such as Employee Center etc. For actionable notifications, will it be enough if we install Teams under 'Messagin...
Hello,As the title says, "I want to skip notifications to Teams' personal chat."I know that ServiceNow sends comments to the channel. Can I expect to be able to notify chats using the virtual agent integration hub?If you have any other good methods o...
Need to use embedded service portal in microsoft teams, for that as per the instructions given in the servicenow documentation we require the manifest application. I am unable to find the "Manifest Application" , is it a part of the plugin : IT Serv...
Hi there, I have a customer that is pretty eager to use Microsoft Teams but their security team is concerned if the integration can expose them in any way. They are wanting a design. Does anyone have the basic design we can leverage from?
I found a record in notify_number table with "number owner" field the value "Microsoft Teams", but I don't get it when it was created. Anyone could help me to understand this?
