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Approval notification in Teams chat not working

Abhinav27
Tera Expert

2 hours ago

Hi everyone,

I’ve installed the IT Service Management for Microsoft 365 plugin (App ID: sn_now_teams_it) and completed the integration between Teams and the Virtual Agent. The Virtual Agent features are working fine in teams, and the manifest setup was done as per the community video (YouTube link shared below).

However, actionable approval notifications are not working in Teams.
All configurations seem correct, but no approval notification card appears when an approval is triggered.

Here is the sample notification card we expect to receive in Teams.
My instance is running on the Xanadu release.

Reference video followed: https://www.youtube.com/watch?v=cNOpDTcIWYI&t=1329s

Abhinav27_0-1763124010467.png

 




Any guidance on what might be missing or misconfigured would be appreciated.

Thanks!

 

Abhinav27_0-1763123830383.png

 

Integrate ServiceNow with Microsoft 365: A step-by-step guide
Integrate ServiceNow with Microsoft 365: A step-by-step guide
youtube.com/watch?v=cNOpDTcIWYI&t=1329s
Learn how to integrate ServiceNow with Microsoft 365 to enhance employee self-service and productivity, while fostering agent collaboration and efficiency. In this webinar, we'll walk you through connecting the two platforms with a hands-on setup demo. Ensuring you are ready to integrate Employee
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