Enable Teams or Conference Call from Major Incident Workbench

[Folac]

Hi all,

We are currently in the process of implementing Major Incident Management (MIM) in ServiceNow and are looking to enable the ability for a Major Incident Manager to initiate either a conference call or a Microsoft Teams meeting directly from the Major Incident Workbench once a major incident is confirmed.

I’ve gone through various documentation, but there seem to be multiple approaches, and I’m not entirely sure which one applies in our scenario.

So far, we have:

• Configured MIM Communication Plans (email)
• Installed and authorized the Notify Connector
• Set up initial communication workflows

However, I do not see any option to select or initiate a Teams meeting or conference call from the Communication Tasks or related links in the Workbench.

Looking for guidance on:

• The recommended way to enable Teams meetings or conference bridge calls from the Major Incident Workbench
• Whether this requires additional components such as:
  • Microsoft Teams Spoke
  • IntegrationHub / Flow Designer configuration
  • Custom integrations (e.g., Microsoft Graph API)
  • I need to enable the option to select a Teams meeting or a conference call in the Communication Task related links for Major Incident Management.

Any insights, documentation pointers, or implementation examples would be greatly appreciated.

Thanks in advance!