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VA in teams not working

We currently have the ServiceNow for Teams app setup, and app loads "The Hub" inside MS teams. We however cannot chat to the Virtual Agent, when you try an initiate a chat with "Hi" nothing happens.  After some investigation I can see the Interaction...

Resolved! Enable actionable notifications in Teams

Hi Team, For the ServiceNow Microsoft Teams integration, we want to start with actionable notifications and later introduce other options such as Employee Center etc. For actionable notifications, will it be enough if we install Teams under 'Messagin...

Bommera by • Tera Contributor
  • 2109 Views
  • 1 replies
  • 3 helpfuls

Resolved! I want to send a notification to Microsoft Teams chat

Hello,As the title says, "I want to skip notifications to Teams' personal chat."I know that ServiceNow sends comments to the channel. Can I expect to be able to notify chats using the virtual agent integration hub?If you have any other good methods o...

kuroiwa by • Tera Contributor
  • 2543 Views
  • 4 replies
  • 2 helpfuls

Resolved! Enable Service Portal in MS teams

Need to use embedded service portal in microsoft teams, for that as per the instructions given in the servicenow documentation we require the manifest application.  I am unable to find the "Manifest Application" , is it a part of the plugin : IT Serv...

jigyasa23 by • Kilo Expert
  • 5263 Views
  • 4 replies
  • 1 helpfuls

Resolved! Architectural design for Microsoft Teams

Hi there, I have a customer that is pretty eager to use Microsoft Teams but their security team is concerned if the integration can expose them in any way.  They are wanting a design.  Does anyone have the basic design we can leverage from?

Belinda2 by • Tera Contributor
  • 1988 Views
  • 3 replies
  • 0 helpfuls

Resolved! How a record is created in notify_number table?

I found a record in notify_number table with "number owner" field the value "Microsoft Teams", but I don't get it when it was created.  Anyone could help me to understand this? 

Erica by • Tera Guru
  • 1705 Views
  • 5 replies
  • 1 helpfuls