- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-19-2023 09:30 AM
Hi. Does anyone know if you can create a link to the Employee Portal tab within the ServiceNow for Microsoft Teams app and have provided by the virtual agent?
I want to create a topic that will display as part of the options you see with the dynamic greeting when someone first interacts with the VA. The topic would be to 'View Employee Portal' which will take them to that tab in the app. I'd like to add that option since folks miss that we have an employee portal tab up at the top and we really haven't built out the VA yet we just want to take advantage of MS Teams integration with SN.
Thanks!
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-20-2023 07:01 AM - edited 10-20-2023 07:04 AM
Got that figured out.
- Create a new topic, add a link to just /esc
- Go to Conversational Interfaces > Virtual Agent > Custom greetings > Default > Promoted Topics > add it there
- Conversational Interfaces Home > URL Navigation > Target Location > Add new > Where to open: Load in Place, URL Pattern: .*
- Conversational Interfaces > General > Channels & Integrations > MS Teams > Settings > add the App ID (ServiceNow for Microsoft Teams. You get that from your Microsoft365 admin)
I wasn't able to figure out what the appropriate regex/url pattern is for Teams links but since we're just using VA with Teams at the moment I put .* so now everything that is linked to in VA opens within Teams for a more integrated feel. This should work for now
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
12-27-2023 02:50 PM
Thanks Jesse and newser2. Love to see the community helping each other out.
I've seen the same issue newuser2 indicates in the screengrab, and it took an update set from the developer team to fix. Recommend opening up a case, and requesting support from the conversational interfaces integration team to help address. Once they get you the update set, this issue should be resolved. Hope this helps!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-19-2024 12:28 AM
