Microsoft Teams Notifications Reporting
Hi,Could you please let me know which is the table to report on notifications sent to Teams and if we can report on Notification Type, Content, Date and receiver (user)?Thanks in advance!
Forum Posts
team Integration | Major Incident management
Hi , I'm trying to integrate the MS teams with Major incident Management( client want to have on calls triggered from the workbench itself. We don't have a Virtual agent set up as of now , I could see all the communications send from the ServiceNow ...
ServiceNow teams integration
Hi, Whether ServiceNow white paper documentation on Teams Integration is available?It will be helpful if anyone knows the related link or documentation on it . Regards,Dhanush
Resolved! Incident: Start Microsoft Teams chat - Hide users "not on Teams"
Hi Community, we are looking into enabling the Teams Chat in for Records in our instance. We currently face the Challange, that not all our users are enabled in Teams but are listed in the Recommended Contacts. But we would like to hide those to avoi...
Reply Please - Not On Teams Error
Hi All,Getting the below error when clicking on the Start Microsoft Teams Chat button.Users have valid Email and available on Teams also.Thank you!!
Resolved! Unable to start Teams Chat from ServiceNow Record
Hello all,We have added Teams Integration to a customer, following all the steps in the instructions below. https://community.servicenow.com/community?id=community_article&sys_id=fafac779dbc4345014d6fb243996199a&view_source=featuredList Incidents can...
Teams Integration (sn_now_teams): Some users not having to press the "Link to ServiceNow" button?
We have recently deployed a Teams integration for ServiceNow - Initially we had the "enable Notifications for all users" disabled - Today we enabled this, and triggered an non actionable notification which we confirmed was received by our testing rec...
Resolved! when I change the user then selected user details will be populate automatically like email mobile.
I have added three variables which are one is "Name [reference of sys_user], another one is Email [string type], and the last variable is Mobile [string type]" for catalog itemsif I select the user in the Name field then the details will be populated...
External web page / iFrame targeting ServiceNow Dashboard
Hi, I'd like to create a page, on a website (https://example.com), with an iframe that would display a ServiceNow dashboard.I've seen that a setting should be made in the "HTTP Response Headers" table (sys_response_header) to authorize the "example.c...
Resolved! Incident link redirects to sp on Microsoft Teams live agent support. How to redirect to portal esc?
Hello,we have enabled the live agent support on Microsoft Teams. However, when the agent shares an incident with the user, then once the user tries to open the incident link, they are redirected to the Service Portal (sp).How can I redirect them to a...
Resolved! Broken images for catalog items using Virtual Agent on MS Teams
When using the Virtual Agent via MS Teams we noticed all catalog items were showing a broken image instead of the icon for the catalog item. See example below. Broken image
Teams Manifest File Missing Fields
Currently in the process of setting up ServiceNow and Teams integration. I have been going through this documentation - https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/sn-teams/task/download-manifest-file-st.h...
Search in MS Teams
When searching with the ServiceNow for Microsoft 365 app I only see Catalog Items, Record Producers, and Order Guides. Does anyone know where is this configured? I'm wondering if possible to have Knowledge Articles and/or Quick Link content searcha...
Servicenow Integration with Microsoft teams
Hi Everyone,While using Microsoft integration core, OOB start microsoft teams chat showing an error 'Invalid access token.Check your credential alias'. Also when I am trying to install 'Microsoft integration core' on other instances, I am unable to i...
Unable to unlink tenant in Teams from instance that is no longer available
Interesting debacle. Have an instance that is no longer available that had a Teams integration set up. Now I can't go in and unlink from the instance. Any help would be greatly appreciated!
