Hello,We have enabled MS Teams chat for change module.Currently, the assignment group members get auto selected and rest we need to search and add in the member list of chat.We have a requirement in which client wants that along with assignment group...
I am wondering what is required when adding comments within the VA chat to also upload the attachment added to the comments. Here's the example, when you are checking the status of your ticket VA asks if you would like to add comments. The end user...
We have installed Conversational integration with Microsoft Teams and Microsoft Integrations - Core to send activity information. SSO and activity is also enabled, when approvals are assigned card is sent to user in teams however when View details is...
I'm creating new provider notifications for assignment group changes, however, the Teams notification is not sending to the members of the group. (It does work for the assignment group manager, but not the members of the group.) I found a similar ...
Hi,Could you please let me know which is the table to report on notifications sent to Teams and if we can report on Notification Type, Content, Date and receiver (user)?Thanks in advance!
Hi , I'm trying to integrate the MS teams with Major incident Management( client want to have on calls triggered from the workbench itself. We don't have a Virtual agent set up as of now , I could see all the communications send from the ServiceNow ...
Hi, Whether ServiceNow white paper documentation on Teams Integration is available?It will be helpful if anyone knows the related link or documentation on it . Regards,Dhanush
Hi Community, we are looking into enabling the Teams Chat in for Records in our instance. We currently face the Challange, that not all our users are enabled in Teams but are listed in the Recommended Contacts. But we would like to hide those to avoi...
Hi All,Getting the below error when clicking on the Start Microsoft Teams Chat button.Users have valid Email and available on Teams also.Thank you!!
Hello all,We have added Teams Integration to a customer, following all the steps in the instructions below. https://community.servicenow.com/community?id=community_article&sys_id=fafac779dbc4345014d6fb243996199a&view_source=featuredList Incidents can...
We have recently deployed a Teams integration for ServiceNow - Initially we had the "enable Notifications for all users" disabled - Today we enabled this, and triggered an non actionable notification which we confirmed was received by our testing rec...
I have added three variables which are one is "Name [reference of sys_user], another one is Email [string type], and the last variable is Mobile [string type]" for catalog itemsif I select the user in the Name field then the details will be populated...
Hi, I'd like to create a page, on a website (https://example.com), with an iframe that would display a ServiceNow dashboard.I've seen that a setting should be made in the "HTTP Response Headers" table (sys_response_header) to authorize the "example.c...
Hello,we have enabled the live agent support on Microsoft Teams. However, when the agent shares an incident with the user, then once the user tries to open the incident link, they are redirected to the Service Portal (sp).How can I redirect them to a...
When using the Virtual Agent via MS Teams we noticed all catalog items were showing a broken image instead of the icon for the catalog item. See example below. Broken image
