Hi , I'm trying to integrate the MS teams with Major incident Management( client want to have on calls triggered from the workbench itself. We don't have a Virtual agent set up as of now , I could see all the communications send from the ServiceNow ...
Hi, Whether ServiceNow white paper documentation on Teams Integration is available?It will be helpful if anyone knows the related link or documentation on it . Regards,Dhanush
Hi Community, we are looking into enabling the Teams Chat in for Records in our instance. We currently face the Challange, that not all our users are enabled in Teams but are listed in the Recommended Contacts. But we would like to hide those to avoi...
Hi All,Getting the below error when clicking on the Start Microsoft Teams Chat button.Users have valid Email and available on Teams also.Thank you!!
Hello all,We have added Teams Integration to a customer, following all the steps in the instructions below. https://community.servicenow.com/community?id=community_article&sys_id=fafac779dbc4345014d6fb243996199a&view_source=featuredList Incidents can...
We have recently deployed a Teams integration for ServiceNow - Initially we had the "enable Notifications for all users" disabled - Today we enabled this, and triggered an non actionable notification which we confirmed was received by our testing rec...
I have added three variables which are one is "Name [reference of sys_user], another one is Email [string type], and the last variable is Mobile [string type]" for catalog itemsif I select the user in the Name field then the details will be populated...
Hi, I'd like to create a page, on a website (https://example.com), with an iframe that would display a ServiceNow dashboard.I've seen that a setting should be made in the "HTTP Response Headers" table (sys_response_header) to authorize the "example.c...
Hello,we have enabled the live agent support on Microsoft Teams. However, when the agent shares an incident with the user, then once the user tries to open the incident link, they are redirected to the Service Portal (sp).How can I redirect them to a...
When using the Virtual Agent via MS Teams we noticed all catalog items were showing a broken image instead of the icon for the catalog item. See example below. Broken image
Currently in the process of setting up ServiceNow and Teams integration. I have been going through this documentation - https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/sn-teams/task/download-manifest-file-st.h...
When searching with the ServiceNow for Microsoft 365 app I only see Catalog Items, Record Producers, and Order Guides. Does anyone know where is this configured? I'm wondering if possible to have Knowledge Articles and/or Quick Link content searcha...
Hi Everyone,While using Microsoft integration core, OOB start microsoft teams chat showing an error 'Invalid access token.Check your credential alias'. Also when I am trying to install 'Microsoft integration core' on other instances, I am unable to i...
Interesting debacle. Have an instance that is no longer available that had a Teams integration set up. Now I can't go in and unlink from the instance. Any help would be greatly appreciated!
I created a Task which was assigned to a AG: ServiceNow support. When I impersonated Dan from Service Desk, he was able to see the chat history which is stored in the task activity. Is this an expected behavior? Dan is not part of ServiceNow support....
