Hi all, I know we have conversational teams plugin and virtual agent to help end users to connect with live agent and all. What our client want to know is, if we could help Analyst to initiate the conversation to End user on teams chat. I know i coul...
I'm working on implementing MS Teams for Virtual Agent. I am noticing a difference in the Open IT Ticket.Previously I updated the Configuration Item when users create the incident from Open IT Ticket via Virtual agent. Did the topic change from Ope...
Hi, We are looking to integrate ServiceNow with MS teams. We want to utilize the MS teams for Major incident (Incidnet_alert) conference calls and messages. So what are the options we have and dependencies. I know we can utilize the integration hub a...
Hello, We are trying to set up a Microsoft Teams integration in order to start a Teams chat from a task. In one of the steps, an Azure administrator needs to log in to ServiceNow to authorize the application. The problem we are having is that when we...
Hi, the subject says it all. we want to post data to a Teams channel. Not as a link but a few records that meet some criterion.What is the best way to do this?
Good Morning everyone, I'm working on understanding the SN to MS Teams integration for virtual agent/bot communication.We've got the bot setup in Azure/O365 and setup in ServiceNow. It's communicating as anticipated.That is great news, but also part...
Hi Team, We are receiving the error 'Authorization failed. Invalid Nonce' while trying to authorize Azure apps. The user account we are using to perform this action has complete admin roles in ServiceNow (including external_app_install_admin) and als...
Hello all, I have to create a new custom greeting for my clients because they doesn't want the list display of topics.So i've created a carousel and the choice they make will determine wich topic block it'll launch.But i'm unable to select the variab...
I want to integrate Virtual agent with MS Teams in my PDI. However when I am trying to install 'sn_va_teams' plugin its asking to purchase.How to Implement it in my PDI ?
I'm running an issue with Language Detection in MS Teams.I've integrated Chat with MS Teams and I have setup Dynamic Translation. The very first time I start typing in MS Teams, it detects language just fine. After few lines of chat I switch and star...
The employee center tab is PROD and is working as it should but when we click on the globe it goes to dev instead of PROD
We have installed Conversational integration with Microsoft Teams and Microsoft Integrations.We were able to update the logo for "Now Virtual Agent" https://appsource.microsoft.com/en-us/product/office/wa104381816?tab=overview however when we pin t...
Hello All, We are planning to clone the production instance to sub production instances , we are having itsm integration with microsoft teams. We have our sub prod to connected with Teams Dev Tenant. Prod to Teams Prod Tenant. By cloning the prod to ...
Hello,We have enabled MS Teams chat for change module.Currently, the assignment group members get auto selected and rest we need to search and add in the member list of chat.We have a requirement in which client wants that along with assignment group...
I am wondering what is required when adding comments within the VA chat to also upload the attachment added to the comments. Here's the example, when you are checking the status of your ticket VA asks if you would like to add comments. The end user...
