We have integrated Virtual agent with teams. we have couple of questions1. There are certain keywords like Hi, Hello, Bye etc., can we change or deactivate those key words ?2. Teams is showing the message pop even when the teams window is active, can...
Hi all, I have configured the MS Teams integration with SNOW. This is working via the normal Incident/Change tickets (not via Workspaces/sidebar) as below:I have installed "IT Service Management for Microsoft 365" plugin. However I cannot see the "O...
I'm working on the MS Teams notification content for the Assessment Instance table. Is there a way to update the default path when you click the enable link button? Currently, it defaults to form view (form&table=asmt_assessment_instance) vs the t...
Hello experts, We have to connect Microsoft exchange online to execute automations in Azure side:Set up email forwarding to managerConvert mailbox to shared mailboxHandle Teams extensionAlthough we are using Integration hub ,our system team found tha...
Good Afternoon, Currently developing our Virtual Agent Solution to be used with ServiceNow for Microsoft Teams. When you send the "help" command in VA it returns with a Tips adaptive card on how to get started. So, I have 2 problems, first of all I c...
We have installed and configured MS Teams integration. Auto import is turned on in the chat configuration. From an incident I can click on the 'Start Microsoft Teams Chat' button and initiate a chatHowever, when I click the link to view the chat rec...
Hi all I'm trying to locate where I need to change the portal redirect for MS Teams when a user clicks on Go to Incident. I've got past this part,which is good. 1. Navigate to the System Properties table (type "sys_properties.list" in navigator)2. Se...
Can we skip greeting message on Virtual agent Teams when user types a query and instead show topic related to query ? Currently whatever user types system show greeting message and user have to type it again.
Is there a way to associate the links posted to view tickets within the Now Virtual Agent messages to open in the Now Mobile app when Teams is being used on a mobile and browser when opened on a desktop? Currently it always tries to open with a bro...
I'm having a strange issue after implementing MS Teams Integration, the two buttons which appear once you've started a teams chat ("View in teams Desktop App" / "View in Web Browser"). The Web Browser takes me to the specific conversation within the ...
Has anyone been able to get the MS Teams integration - import chat functionality to work as expected on their ServiceNow instance? I'm getting a "some technical error occurred while importing chat contact sys admin" error message when attempting to ...
We just activated the IT Service Management for Microsoft Teams in production this week, and noticed that the auto-import flow was cancelled and auto-import set to false on a chat record. It was created without issue, but upon reassignment of the in...
Hi,Is it possible to create Service Request Topic in Virtual Designer in ServiceNowIf it is yes could you please help me how to proceed it.
Hello We are having an issue in which external links on Employee Center are opening in an external window. Would like these links to open strictly in the MS teams window itself. Is there any setting we can use to do this? Thanks
Hi all, I know we have conversational teams plugin and virtual agent to help end users to connect with live agent and all. What our client want to know is, if we could help Analyst to initiate the conversation to End user on teams chat. I know i coul...