How to locate\update adaptive cards in Servicenow for Microsoft Teams

Ashley
Kilo Sage

‎06-29-2022 04:49 AM

Good Afternoon,

Currently developing our Virtual Agent Solution to be used with ServiceNow for Microsoft Teams. When you send the "help" command in VA it returns with a Tips adaptive card on how to get started.

So, I have 2 problems, first of all I can't seem to locate where this is coming from:

find_real_file.png

The second problem is the "Go to Tips" button, when clicking on it, this results in an error as the url is not set:

find_real_file.png

Link when hovering over the text:

find_real_file.png

Has anyone else seen this problem before? not sure where this needs to be set?

Any help would be appreciated

Kind Regards

Ashley

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Wardma
Tera Guru

‎07-24-2024 02:39 PM

The tips card that is generated is maint role required meaning a ServiceNow Employee can access the item. I have had a recent run in with this when trying to determine modifications necessary to this item. You can however turn on/off which items to display in the card itself. Hopefully, they will put out an enhancement to modify this card in the future. 

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Wardma
Tera Guru

‎07-24-2024 02:40 PM

The title of the topic in the Virtual Agent designer is _help_

 

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