I have configured the MS Teams/ServiceNow integration successfully and I am posting INC record details to a desired MS Teams Channel. Does anybody know how to include an MS Teams Tag when sending over incident details? The integration looks fairly locked down on the SN side and I don't have access to modify the script includes.
I essentially just want to tag the Service Desk in MS Teams (using their MS Teams tag, not the tag in SN). I appreciate any helpful insight that can be shared!
Thanks,
Patrick
