Sending Incident created notifications to Teams

[Jason Nicholas]

Hi

I am trying to set up a process that whenever a certain incident type is created, a messages is sent to a teams chat or channel.

Researching this it looked quite simple, set up a webhook on the channel, paste the URL into a Flow Action and the message will be sent when the flow runs.

The issue is that Webhooks are no longer available (demised this month) and I now need to use Power Automate instead.

I have a premium license for Power Automate so I can establish the connection to ServiceNow and create a flow here to talk to teams. I have then tried to configure a Flow to push the incident details to Power Automate however I am failing every time

If I add the following into the Power Automate flow 

when I run the flow in ServiceNow I get the error

Error: 400. Message: {"error":{"code":"InvalidRequestContent","message":"The input body for trigger 'manual' of type 'Request' must be of type JSON, but was of type 'application/octet-stream'.","messageTemplate":"The input body for trigger '{0}' of type '{1}' must be of type JSON, but was of type '{2}'."}}. (Process Automation.0e9862431324030039a039ed9344b05f; line 5)

If I remove the Json and run the flow, it does send something to the teams channel, 

However my ServiceNow flow shows

Error: 202. Message: . (Process Automation.0e9862431324030039a039ed9344b05f; line 5)

Does anyone have any experience of sending messages to teams, should I be doing it this way or instead of a Flow should I be using 'Rest Message ' and Business Rules. 

Google search also mentions a ServiceNow connector in Power Automate but mine does not have this

I am new to this so any guidance would be appreciated.

[nawalkishos]

Hi @Jason Nicholas ,

I have done similar kind of requirements where we need to send the survey into the ms team . for that I have followed the below link and followed the steps on by one ( in service now) and power automate side as well and we have successfully now sending survey and receiving the feedbacks. 

Links--- https://www.servicenow.com/community/developer-forum/send-servicenow-surveys-to-microsoft-teams-chat...

hope that link will solve your or help to achieve your goal.

If you found my response helpful ✅, please mark it as helpful 👍 and accept it as the solution ✅.

Thank you! 🙏
Nawal Singh

[Jason Nicholas]

Thanks for the advise,

I have taken a look at this and unsure what actions I would use for the 'Step 2 - Create a Flow action'

It seems I need to add a json builder and script action but I cant find these. 

Whilst I have a good deal of development with ServiceNow and  I understand the scripting I am completely new to flow designer. I have only built 1 previous example and that was a simple one to email users when an incident has not been updated for 24hrs.

[Tanushree Maiti]

Hi @Jason Nicholas 

The error occurs because the webhook expects the request payload to be sent in JSON format.

Currently, the payload is being sent in a different format.

To resolve this issue, edit the Post Message action in your flow and add the following header:

Content-Type: application/json.

Similar post: Microsoft Teams Spoke will not work with Microsoft Teams Workflows - They will stop working in Oct 

[Jason Nicholas]

Hi

I am still confused as to where I add this. I am trying to use the action 'Post Incident Details', the Webhook I have entered is the one for the Power Automate flow and I have used the data pil picker to select the Incident picked up in the trigger

How and where do I add the header