"Error while authorizing the user" - Facing error while accessing Employee Centre on MS Teams

[AnishGhosh]

Hi All,

We are currently implementing MS Teams/Outlook integration with Servicenow. Our target is the following :

1) Servicenow Employee Centre must be available with all its facilities in MS Teams/Outlook

2) End users should be able to create MS Teams chat for particular Incidents and chat history should be available on SOW incident activities.

We have installed the Microsoft Integrations - Core plugin and created a manifest in SNOW. The we uploaded the manifest in admin.teams.microsoft.com . Now the Servicenow for Microsoft 365 app is available in MS Teams/Outlook. 

But the issue is that when we are trying to click on the Employee Centre tab in MS Teams we are getting the following error : Error while authorizing the user

I understand that this is a cred issue and the system is failing to authenticate. But how can i resolve this.

I have attached a screenshot for your reference.

Any help is appreciated.

[Raguram1 · Accepted solution]

hi @AnishGhosh 

See this article for reference to the error

Thanks,

Ragu

[Raguram1 · Accepted solution]

hi @AnishGhosh 

See this article for reference to the error

Thanks,

Ragu

[AnishGhosh]

Hi @Raguram1 ,

What is oidc_provider_configuration User claim and User field , how do i ensure that they point to the correct value?

[Raguram1]

Go to oidc_provider_configuration table and check for configuration that got created for SSO app. within that record you will find user claim and user field values. 

[AnishGhosh]

Hi @Raguram1 ,

Please see attached screenshot. These are the values that got created. Any changes needed to be done?