Hello Everyone,
I have a couple of questions related to using Now Virtual Agent within Copilot and would appreciate some guidance:
Transferring chat to a live agent
What is the recommended or supported approach to transfer an ongoing conversation to a live agent when escalation is required? Are there specific configurations or best practices to enable a smooth handoff while preserving the chat context?
Customizing the response cards in copilot
Is it possible to customize the appearance of cards, such as increasing the card width or modifying button styles and layout?
Thanks,
JK
