MS Teams Integration with servicenow

swatis22
Tera Contributor

3 weeks ago

I did MS integration with servicenow using Webhook, but in the work notes, numbering is showing in grey, how do I fix this. 

swatis22_0-1778128323840.png

 

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2 REPLIES 2

NiharikaU
ServiceNow Employee

3 weeks ago

Look at what's being sent to the ServiceNow work_notes field. It's likely sending the value wrapped in HTML tags. Change it to send plain text only — no HTML wrapping.

 

 

Please mark this helpful and correct for future reference , if this resolves your issue 

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swatis22
Tera Contributor
In response to NiharikaU

3 weeks ago

Hi Niharka,
When I remove the <pre> tag from the flow, it is sending message like 

swatis22_0-1778151761227.png

 

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