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Error when starting chat in form

Hi all, I've completed the setup of the ServiceNow for Microsoft Teams plugin. I'm using my companies ServiceNow Development platform.I'm using my personal 365 Development platform and authorized the tenant. When I click on "Start Microsoft Teams Cha...

-Andrew- by Kilo Sage
  • 599 Views
  • 1 replies
  • 0 helpfuls

Servicenow and Teams Integration

Hi Team, I wanted integration between SNOW and Teams channel but I don't want to use Teams Plugin for SNOW but can use Webhook in team. Will creating a REST API in SNOW and adding endpoint as webhook link for the channel can be good idea or should I ...

Resolved! How to change Employee Center auth in ServiceNow for Teams

My client has a different account for login to Teams than the email that is registered in ServiceNow. So when they link their accounts to ServiceNow for Teams authorization for the Employee Center tab  it fails because the email that is used to login...

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User332204 by Kilo Guru
  • 1123 Views
  • 2 replies
  • 3 helpfuls

Resolved! Is there any way to remove a tenant, re-add it and re-trigger the app agreements for the notify connector, request based chat and SSO

When you click "Change Tenant", but reconnect to the same tenant, it does not allow you to reconnect the notify connector, request based chat, and SSO. Is there any way to remove a tenant, re-add it and re-trigger the app agreements?   *Adding an inf...

JC15 by Tera Expert
  • 1106 Views
  • 1 replies
  • 1 helpfuls

Issue in Actionable Notifications from MS Teams

Hi, I have configured Servicenow for Microsoft Teams and installed all necessary plugins. I am receiving an actionable notification for approval of RITM but once I approve/reject it from MS teams, I am seeing the message as below but in the backend t...

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Jag5 by Tera Guru
  • 898 Views
  • 2 replies
  • 0 helpfuls

VA in teams not working

We currently have the ServiceNow for Teams app setup, and app loads "The Hub" inside MS teams. We however cannot chat to the Virtual Agent, when you try an initiate a chat with "Hi" nothing happens.  After some investigation I can see the Interaction...

Resolved! Enable actionable notifications in Teams

Hi Team, For the ServiceNow Microsoft Teams integration, we want to start with actionable notifications and later introduce other options such as Employee Center etc. For actionable notifications, will it be enough if we install Teams under 'Messagin...

Bommera by Tera Contributor
  • 1629 Views
  • 1 replies
  • 3 helpfuls

Resolved! I want to send a notification to Microsoft Teams chat

Hello,As the title says, "I want to skip notifications to Teams' personal chat."I know that ServiceNow sends comments to the channel. Can I expect to be able to notify chats using the virtual agent integration hub?If you have any other good methods o...

kuroiwa by Tera Contributor
  • 2101 Views
  • 4 replies
  • 2 helpfuls

Resolved! Enable Service Portal in MS teams

Need to use embedded service portal in microsoft teams, for that as per the instructions given in the servicenow documentation we require the manifest application.  I am unable to find the "Manifest Application" , is it a part of the plugin : IT Serv...

jigyasa23 by Kilo Expert
  • 4571 Views
  • 4 replies
  • 1 helpfuls

Resolved! Architectural design for Microsoft Teams

Hi there, I have a customer that is pretty eager to use Microsoft Teams but their security team is concerned if the integration can expose them in any way.  They are wanting a design.  Does anyone have the basic design we can leverage from?

Belinda2 by Tera Contributor
  • 1478 Views
  • 3 replies
  • 0 helpfuls

Resolved! How a record is created in notify_number table?

I found a record in notify_number table with "number owner" field the value "Microsoft Teams", but I don't get it when it was created.  Anyone could help me to understand this? 

Erica by Tera Guru
  • 1143 Views
  • 5 replies
  • 1 helpfuls
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