We have recently implemented the ServiceNow to Microsoft Teams chat integration.
We are getting some errors when one agent initiates the chat with the end user, the Incident or sctasks is reassigned to another user and the below error will be work noted: Assigned to user doesn't have a valid token and assigned to user will not be added to chats started from this record.
I was referred to this KB1443061 and I see the last cause in the list is what I am experiencing; 'We have introduced a BR on incident that is on reassignment change the host of the group chat that was created, in this scenario group chat was started by User X and later the incident was assigned to User Y, changing assigned_to value will trigger reassignment flow. On reassignment we make chat initiated by user as "User Y" and use this user token to auto-import. the reason why token error occurred is that the token for User Y is not available.'
I am not sure on what the fix is however as it doesn't specify much
Has anyone else experienced this and is there a fix?
