Teams integration is set up, but doesn't show up as an app in the iOS Teams app

Josh Petrick
Kilo Sage

‎10-06-2022 12:35 PM

We have configured the MS Teams Integration so we can access our Employee Service Center through MS Teams.  It works fine on the Teams desktop app and the Android mobile app, but in the iOS Teams app the option to add ServiceNow is missing.

 

Has anyone else set this up and run into the same issue?  Are there any possible settings on the MS or ServiceNow side that could cause this that we should check?

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Jag5
Tera Guru
In response to Preeti Chand

‎12-28-2023 08:18 AM

Hello Preeti,

 

Hope you are doing well!

 

I am facing the same issue that I am not able to see ServiceNow for Microsoft Teams as an app in ios app. All our applications are running in latest versions. Any suggestions on how to fix this?

 

Also, you mentioned that you were using version 1.16. Was it for any application?

 

Best,

Jag.

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