Search in MS Teams

Matthew Brock
Tera Contributor

‎12-21-2023 12:02 AM

When searching with the ServiceNow for Microsoft 365 app I only see Catalog Items, Record Producers, and Order Guides. 
Does anyone know where is this configured?   I'm wondering if possible to have Knowledge Articles and/or Quick Link content searchable.

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DEEPAK KUMAR SI
Tera Contributor

‎12-21-2023 12:06 AM

Hi Matthew,
Are you looking for below Application Menu ?

DEEPAKKUMARSI_0-1703145958423.png

Please mark my answer as helpful and the solution accepted if it serves the purpose.

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Matthew Brock
Tera Contributor

‎12-21-2023 12:19 AM

No, unless there is a setting somewhere in that menu i'm not seeing.   I was thinking that 'ServiceNow for Microsoft 365' was using AI Search and reference a Search Profile to the provider channel, channel identity, or message auth, but im not finding anything like that... I can't really figure out where the search configuration is setup.

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Jack Gunderson
Tera Contributor
In response to Matthew Brock

‎02-09-2024 10:07 AM

Hey Matthew - did you ever figure out where this configuration is housed? Trying to change the portal routing for KBs that appear in the search.

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