Teams integration with sidebar - can't import Teams conversations in the activities

[D_H]

I am working on Teams integration with the sidebar. The integration worked however I need to display the conversations from Teams in the incident/request activity section of the page. There are tutorials how to set up the integrations and in them there is an option to import Microsoft Teams chat under the + icon in collaborate (first attached image). However after the integration I can't see such option. I can chat in the sidebar and see the conversation in Teams and vice versa, I can add extra participants in the chat. But I don't see option to import the conversation. There are other places from where this should be possible at the bottom of the incident/request page (second image). I can't see these options in my environment however. I have the omni-experience plugin installed and the integration hub but it is not showing the extra options for imports. Is it  property that needs to be set up for these options to show? Is it a plugin version issue (the omni-experience plugin is not using the latest version) I can't currently upgrade to a higher version? Or perhaps environment version issue, although I am using the latest - Zurich. 

I can't find information on this particular case so I am writing here. In short I am looking for information what needs to be switched on or updated for these options to become available.