VA in teams not working

[Warren Shekyls]

We currently have the ServiceNow for Teams app setup, and app loads "The Hub" inside MS teams.

We however cannot chat to the Virtual Agent, when you try an initiate a chat with "Hi" nothing happens. 

After some investigation I can see the Interaction and related Conversation get created in ServiceNow, but the responses from the VA that go to "https://teamsproxy.service-now.com//teams/va/outbound/v3/conversations/" get responded to with a HTTP 400 and a response body of: {"success":false,"error_msg":"denied by proxy, invalid outbound token"}.

See image of the Subflow which is erroring.

Unfortunately I have no idea what Token it is talking about, and have not been able to fix the issue. ANy help would be appreciated.

[Warren Shekyls]

Reading some of the advice and looking at the sys_cs_client_adapter records, they don't look right either...

[Fu]

Hi Warren,

Check your "VA Teams Outbound Token". Try this solution.