how to set up multi level approval for policy exception

[JayD1]

Dear community,

I am trying to set up the multi level approval for policy exception. I tried below steps:

• Created approval rule
• set up risk rating as medium
• approval level 1 and approval level 2
• Level 1 - compliance manager
• Level 2 - compliance user

when I create a new policy exception with same risk rating the approval is not triggered in the related list.

kindly help me to set up approval rule (OOB) multi level approval.

Regards,

JD

[Kalyani Jangam1]

Hi @JayD1 

Please check below docs for Multi level approval and multi level approval used in policy exception

https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/process-automation-...
https://www.servicenow.com/community/grc-forum/approval-process-on-policy-exception/m-p/1285228

Please check and Mark Helpful and correct if it really helps you.

[JayD1]

I tried to follow the steps but no luck.

[Rakesh Chigari]

Hi @JayD1 

I don't think there is ootb solution to configure multi level approvals for policy exception, even we have customized workflow to achieve this requirement.

There is a servicenow capability " GRC Approval Configurator"  to configure multi level approval  but as of now it is working only for BCM and advance risk  as mentioned by our servicenow account  executive and they are planning to expand its scope.  

https://store.servicenow.com/sn_appstore_store.do#!/store/application/0f7b5d4b1b6a30107d5d0d02604bcb...

[Malathimal]

Is this scope extended for Policy exceptions