ServiceNow License

[Madhuavandhy]

Can you explain briefly about the ServiceNow License ?

[Community Alums]

Hi @Madhuavandhy ,

 You should talk to your ServiceNow Account Executive allocated to your company, who is the right person to give you proper details on Licenses being offered.

As nobody can give you what exactly has been offered for your company except the account executive and most importantly, the licensing model keeps changing.

However, to start your investigation, you can kickstart from this thread :https://www.servicenow.com/community/now-platform-forum/servicenow-licenses-fundamentals/m-p/1096666

[Rajesh_Singh]

@Madhuavandhy 

ServiceNow derives license costs based on several factors, including the number of users, the types of licenses required, and the level of support needed. The platform offers a variety of licensing packages to accommodate different organizational needs. Here's an example to help illustrate how ServiceNow license costs might be determined for a hypothetical organization:

Let's say Organization A needs the following ServiceNow applications and user types:

1. IT Service Management (ITSM) for 100 users
2. IT Operations Management (ITOM) for 50 users
3. Business Process Automation (BPA) for 25 users
4. Standard Support

The license cost for Organization A would be calculated based on the number of users and the specific applications required.

For example, assume the following costs per user (note: these costs are for illustration purposes only and not actual ServiceNow pricing):

1. ITSM License: $100 per user per month
2. ITOM License: $150 per user per month
3. BPA License: $75 per user per month

The monthly cost for each application would be calculated as follows:

1. ITSM: 100 users x $100/user = $10,000
2. ITOM: 50 users x $150/user = $7,500
3. BPA: 25 users x $75/user = $1,875

Now, let's assume the Standard Support costs $2,000 per month. To calculate the total monthly cost for Organization A, you would add the costs for all applications and support:

Total Monthly Cost = ITSM Cost + ITOM Cost + BPA Cost + Support Cost Total Monthly Cost = $10,000 + $7,500 + $1,875 + $2,000 Total Monthly Cost = $21,375

So, in this example, Organization A's ServiceNow license cost would be $21,375 per month. Keep in mind that this example uses hypothetical pricing for illustrative purposes, and actual costs may vary based on the specific agreements between ServiceNow and the organization.

Please help to mark it as correct answer in case if you feel my response makes some sense

[Carl Rice]

Does anyone know the FY25 ITSM/SPM License Costs?

Thanks in advance!