Hello All ,
i am lead the support group and we have few Project that the customer working throw the SNOW ticketing CRM system
the current flow is that the customer open ticket support team and few more individual received it throw email and from the SNOW until here everything is great .
my question that currently we are going to onboard new project and in this point of the project i want that the customer have interaction just between him to the project manager , meaning support will be out of the loop at this point .
i wondering just for this project if i can set this kind of rule that just specific email will be interact with the
customer ?
