My task is to add a field from the Issue Triage to the Issue record, now I know that I can use Business Rules for this one; but I was wondering what actually triggers the creation of the Issue record once you complete the Issue Triage?
Hi Everyone,I have around 2 years of experience in ServiceNow ITSM and recently started working on ServiceNow GRC / IRM. I have completed the Now Learning training for GRC.I am now looking to practice real-world GRC scenarios, such as:Risk Management...
Hi everyone,I'm working with Risk Management (IRM) in ServiceNow Yokohama and I'm trying to understand the correct behavior of Risk assessments. I have configured a Risk Statement with an Assessment (metric-based questionnaire). In this case, when I ...
Hi everyone,I'm working on a ServiceNow GRC implementation and discovered a potential permission scoping issue that I wanted to flag with you all.Issue:Users assigned the sn_grc.admin role appear to have access to script editor functionality for UI A...
While working on ATF for the Compliance Workspace Control Objective (sn_compliance_policy_statement) record, I noticed that in the latest patch a new lifecycle is introduced with a Publish UI action. When moving the state from Approve to Publish usin...
In IRM issue management module, I'm trying to produce what is essentially an issue register that extends down to remediation tasks (action plan to address the issues) - i.e., each issue shown together with all of its remediation tasks/action plan in...
Hi Team,I am facing an issue while trying to add contributors in a Smart Assessment under Risk Identification in ServiceNow IRM.When attempting to add contributors, I receive the below error:“Couldn't add contributor. This may be due to a network iss...
Is it possible to configure a back-and-forth approval workflow in Smart Assessment Engine (SAE) for GRC? If so, could you advise on how this can be configured?
Hi all,we have one table in ServiceNow and I am facing issue with that as user reported this issue scenario as below we have one field on the records which has 2 values which is false and true its a checkbox actually now that we have updated the valu...
Hello Team, I have two options for "subtype" as "policy violation" and "Tax fraud".1. Now if they select "policy violation" as subtype then while transitioning from "new" state then canceled state should not shown. Only triage state. And for "tax f...
Hello Team, I have a requirement to hide or modify the state flow of Related "Action Tasks" of Compliance casebased on "subtype" of compliance case. If "subtype" of compliance case is "Policy violation" and the related action tasks that are created ...
We’re currently testing the AI system registration process using AI Control Center.We ran into an issue when trying to assign control attestations — they don’t seem to show up at all.From what we understand, when opening an AI system (either from the...
Hello Team,I need help with to hide the delete option on feedback task right side panel on records.I was unable to find the way to In activate the Delete option. For the reference I am posting an Screen shot.
Hello Team, As like incident we have "Parent incident" field and child incidents related list. Do we have any field called "Parent Case" and related list to show case all child cases. I have checked it, but no field found. Any help on this or any sim...
Hello Team, How we can hide state widget in overview tab of "compliance workspace" Thanks in advance
