While working on ATF for the Compliance Workspace Control Objective (sn_compliance_policy_statement) record, I noticed that in the latest patch a new lifecycle is introduced with a Publish UI action. When moving the state from Approve to Publish usin...
In IRM issue management module, I'm trying to produce what is essentially an issue register that extends down to remediation tasks (action plan to address the issues) - i.e., each issue shown together with all of its remediation tasks/action plan in...
Hi Team,I am facing an issue while trying to add contributors in a Smart Assessment under Risk Identification in ServiceNow IRM.When attempting to add contributors, I receive the below error:“Couldn't add contributor. This may be due to a network iss...
Is it possible to configure a back-and-forth approval workflow in Smart Assessment Engine (SAE) for GRC? If so, could you advise on how this can be configured?
Hi all,we have one table in ServiceNow and I am facing issue with that as user reported this issue scenario as below we have one field on the records which has 2 values which is false and true its a checkbox actually now that we have updated the valu...
Hello Team, I have two options for "subtype" as "policy violation" and "Tax fraud".1. Now if they select "policy violation" as subtype then while transitioning from "new" state then canceled state should not shown. Only triage state. And for "tax f...
Hello Team, I have a requirement to hide or modify the state flow of Related "Action Tasks" of Compliance casebased on "subtype" of compliance case. If "subtype" of compliance case is "Policy violation" and the related action tasks that are created ...
We’re currently testing the AI system registration process using AI Control Center.We ran into an issue when trying to assign control attestations — they don’t seem to show up at all.From what we understand, when opening an AI system (either from the...
Hello Team,I need help with to hide the delete option on feedback task right side panel on records.I was unable to find the way to In activate the Delete option. For the reference I am posting an Screen shot.
Hello Team, As like incident we have "Parent incident" field and child incidents related list. Do we have any field called "Parent Case" and related list to show case all child cases. I have checked it, but no field found. Any help on this or any sim...
Hello Team, How we can hide state widget in overview tab of "compliance workspace" Thanks in advance
Hello Team, I'm working on defining state transition rules for a compliance case in ServiceNow and would like feedback on best-practice implementation. 1)When a compliance case is in the "Triage" stateAnd a user attempts to progress the caseThen the ...
Hello Team, While uploading or bulk ingestion of incident records. How we can suppress any notifications to users and assignment groups. Please suggest. Thanks in advance.
Hello Team,Can anyone please help me with creating new field in feedback task table. That should be a choice field and I want display that field on feedback task of right side panel on another record. For the reference I am placing the one screen sho...
Hii,We have a hierarchy of Entities (sn_grc_profile) where:Parent entity = InitiativeChild entities = Domains / Apps / etc.For a selected parent (initiative), we need to:Fetch and Show risks (sn_risk_risk) associated with those downstream entitiesIde...