Hello Team,
I'm working on defining state transition rules for a compliance case in ServiceNow and would like feedback on best-practice implementation.
1)
When a compliance case is in the "Triage" state
And a user attempts to progress the case
Then the only allowed transition should be to the "Investigate" state but not canceled state
2)
Until unless all "action tasks" of compliance case are closed, compliance case can't be closed.
And give message that all tasks should be closed
3)
When case is in resolved state, while progressing further only 'closed' and 'post case review' option available
Thanks in advance
