Unable to select and update compliance case records in compliance workspace list

[Majji Koteswar1]

Hi Team,

Users with the Compliance Case Manager role were able to select compliance case records and update the fields using the Edit button before the Australia upgrade in the Compliance workspace. After the upgrade, they are unable to see the Edit button and select the records.

I understand that this is the OOTB global Edit button present in the cases list but I haven't found why users are unable to see it.  It would be appreciated if someone could share what is causing the issue.

Thanks,

Majji 

[mayankmishr]

The Edit button on the Compliance Case list view has never been supported for user personas (e.g., compliance_case_analyst) — only System Administrator can see it, as admin bypasses ACL evaluation entirely.

Users should open individual case records to make edits, as the list view Edit button is not available due to record-level ACL enforcement: all write ACLs require record-specific conditions (user must be the assignee, or in the assignment group with manager role, or be the requester/in watch list). The platform cannot determine generic write access without evaluating individual records, so the Edit button remains hidden for non-admin users. This design prevents unauthorized bulk edits and ensures users only modify cases they're explicitly authorized to access.