What is the purpose and use of issue group rule in Policy and Compliance

[Rishabh2631997]

I am not able to find information of issue group rule in servicenow .Can you please assit with the same and help me with some demo to understand it.

[Community Alums]

Hi @Rishabh2631997 ,

Issue group rules are used to group related concerns into a parent issue based on the rules' conditions. This allows to work on all the related issues at once and, once the parent issue is closed, all the child issues will also be closed.

This could be used for issues related to IT controls such as 'Patch windows servers on Tuesday'.

Example: If there are 10 servers that need to be patched and 10 controls created for them, and for some reason, some of the controls are not compliant, causing issues to be triggered for those servers. Due to the similarities among the 10 difficulties, put them all together and address the parent issue to end the child troubles. Better issue management results from it.

Find the same on community post: GRC Issue Group Rules

Imagine that, for the same control objective, the same parent record is used and mapped to freshly produced issues if new issues are discovered that match the same issue group rule.

If  Issue group rule on Control objective is empty then the Business rule is not triggered and only one issue is created.
Issue group rule is based on the use case and it is not recommended to skip the rule.

Product Doc : https://www.servicenow.com/docs/bundle/yokohama-governance-risk-compliance/page/product/grc-common/t...

[Community Alums]

Hi @Rishabh2631997 ,