Regarding ServiceNow Integration
Hi all Hope everyone is doing well if anyone have any material regarding Integration part pls share with me
Forum Posts
Why Declarative actions were failed to evaluate ACL conditions.
We have updated out of the box declarative action -"Remove" for table "sn_audit_m2m_risk_engagement" with script condition which need to allow Declarative action visible only on Records whose state is "Validate". It is not working when we give this s...
what will happen if i delete Default update set from my PDI
what will happen if i delete Default update set from my PDI
Price for IT Service Management
We considering implementing IT Service Management (ITSM) for our organization and would like to understand the potential costs involved. Specifically, I’m interested in:Software Licensing: What are the typical price ranges for popular ITSM tools?Cons...
Resolved! Where I can find a document if Service Now meets requirements of 21 CFR Part 11
Where I can find a document if Service Now meets requirements of 21 CFR Part 11
Resolved! IRM:Risk role(s) for risk owner?
Greetings,Was wondering what role(s) should I assign Risk Owners in IRM/Risk module in order for them to perform their tasks?There are most probably two roles to be utilized and I'm not sure which is the right one: sn_risk.user or sn_grc.business_use...
table of contents not getting generated in pdf
inserted table of content in my document template but in the pdf the table of content is not getting generated.<sn-toc>{table of content}</sn-toc> not working
RTOs not reflecting in BCP PDF
Hi, I am able to pull in the items in Scope of my plan along with their RTOs. This data is not populating inside of the generated PDF of the plan. Is there somewhere else where you have to state the RTO inside of the plan even though we already deter...
Data retention policy
, I had a few questions around personal data retention and deletion in Service now Whats the retention period of dataIs there an automated process for deletionHow long is data of employees keptany other sub-processor involved in the processing of per...
Can we change order now button place from right to bottom of the catalog item
Champions Community forum
GRC: NIST CSF Use Case Accelerator. NIST CSF v1.1 or v2.0?
Greetings,I have installed "GRC: NIST CSF Use Case Accelerator" (sn_irm_nist_csf) plugin and from what I can see, the security controls that were brought over are of NIST CSF 1.1 version.Was wondering how can I update this plugin to have access to c...
NIST CSF 2.0 Use Case Accelerator question - can't see NIST CSF 2.0 control objectives
Hi all,I just updated the NIST CSF Use Case Accelerator to v.19.0.1 with hope to see NIST CSF 2.0 content.However I am little confused. I don't see there NIST CSF 2.0 specific control objectives.In documentation ServiceNow mentions "Added NIST CSF 2....
GRC guidance
Hi all,Wanted to learn GRC module, where to start and what has to be done?Can anyone help me on this?Thanks in Advance.
Restrict copying review tasks on a change raised using copy change option
I need review tasks to not get copied on a change raised using copy change option such that incorrect notifications can be avoided and review tasks wont get added to the new change at new state. I have created before insert/update BR on change task t...
