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Resolved! GRC Policy

Hello, I try to implement the ServiceNow Policy module in our company.  Issue:We are a large Bank with several policy documents (pdf/word)) that gets updated e.g. yearly (or so..). However when we need to keep track of the old versions of the policy ...

daniel_sand by Giga Contributor
  • 1055 Views
  • 3 replies
  • 2 helpfuls

Price for IT Service Management

We considering implementing IT Service Management (ITSM) for our organization and would like to understand the potential costs involved. Specifically, I’m interested in:Software Licensing: What are the typical price ranges for popular ITSM tools?Cons...

MeshackK by Tera Contributor
  • 3018 Views
  • 3 replies
  • 0 helpfuls

Resolved! IRM:Risk role(s) for risk owner?

Greetings,Was wondering what role(s) should I assign Risk Owners in IRM/Risk module in order for them to perform their tasks?There are most probably two roles to be utilized and I'm not sure which is the right one: sn_risk.user or sn_grc.business_use...

Valqe by Tera Expert
  • 1106 Views
  • 1 replies
  • 1 helpfuls

RTOs not reflecting in BCP PDF

Hi, I am able to pull in the items in Scope of my plan along with their RTOs. This data is not populating inside of the generated PDF of the plan. Is there somewhere else where you have to state the RTO inside of the plan even though we already deter...

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Data retention policy

, I had a few questions around personal data retention and deletion in Service now Whats the retention period of dataIs there an automated process for deletionHow long is data of employees keptany other sub-processor involved in the processing of per...

johannestav by Kilo Contributor
  • 3057 Views
  • 2 replies
  • 2 helpfuls
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