Populated Requested for from call module

kun1 · ‎12-28-2018

Hi Team,

We have a new call in which we have caller field (back end name :caller).So, when we set the call type as request it redirect it to a sc_cat_item view.

NEW CALL:-

After submitting the for, the view is like this:-

So here is the issue is In the caller form i set the caller as A (log in in service now from B), and when it redirect to catalog item view, In the requested for, it set the vale B(Log-in from B). So, please help me here.

Alikutty A · ‎12-28-2018

Just try these lines in your onLoad client script and see if it works

function onLoad(){
var gUrl = new GlideURL();
gUrl.setFromCurrent();
var user = decodeURI(gUrl.getParam("sysparm_requested_for"));
alert(user);
g_form.setValue('reqFor', user);
}

View solution in original post

Alikutty A · ‎12-28-2018

Please do mark the correct answer response, Thanks!

kun1 · ‎01-02-2019

Hi Alikutty,

Above code are working but one issue is coming.

On the RITM, we have variables attached , when the form load, Request for is blank and their location and sub loaction are undefined.