Hi We want to Auto populate RTO and RPO field value in business application form. but it should populate before saving the form, we tried with business rule and flow but its populating after saving the form, both are mandatory field, please help us ...
Hi,I recently cleared my CAD and CSA certifications, and I've been looking for internship opportunities. However, I've noticed that most ServiceNow-affiliated companies are looking for candidates with 4-5 years of experience, which I don't have yet.T...
What are some best practices for managing users and roles in ServiceNow?
I have a requirement, on clicking a button, user should get an sms (OTP) from twilio. a popup is displayed and otp needs to be validated. I have done the linking between twilio and servicenow, I am able to receive sms on my phone.. how can I create o...
Hello everyone,this is the code I have written but I am unable to abort catalog form submission. What might be the issue?//Client Script function onSubmit() { //Type appropriate comment here, and begin script below var ga = new GlideAjax('abor...
Hello Team, Can anyone help to understand what is OOB Request Management Process and how it works. I have to work on one of the requirement to establish OOB process in project.Any help would be appreciated ASAP
Hello, Any SNUG event planned for July/August in and around New Delhi?
Hello everyone,this is the code I have written but I am unable to abort catalog form submission. What might be the issue? //SCRIPT INCLUDE var abortfemalerequester = Class.create(); abortfemalerequester.prototype = Object.extendsObject(AbstractAjaxPr...
Hi Everyone,it's possible to have ServiceNow update the "Updated" (sys_updated_on) field when you send an email? Currently, when you send an email from ServiceNow, it does not trigger an update to the date and time on a ticket show that the ticket ha...
Hello Guys, I have a requirement i.e. to open a problem form whenever in the Change form we change state from schedule to implement. Remember we don't need to create a problem record but just open a problem record. (also how can we populate a few fie...
The Survey is configured and there are some questions on it. It has a numeric scale with each questions.(radio button) If user selects ( 1 or 2 ) very poor, the comments box will become mandatory. For other values (3,4,5,6) it will be optional to fil...
Hi,SLA should stop when any email communication is made on incident. Email is send via quick message. Thanks in advance Deepika
We want users to receive an email when responding via email to an incident that is in the closed state.
Hi Team, We have a record producer where we have reference variable named ABC reference to CMDB site table(custom table). There is a before Query BR written on it which hide records whose organisation is XYZ. I need to to show that record whose or...
Hi Everyone,I want to give the ability to modify (add or remove users) groups to one ITIL user. Please help me with the best practice way. Thanks in advance.Deepika
