2nd task assignment group based upon the first task assignment group

[Arun Priya]

In a RITM the 1st task is created based upon the request type choices the assignment group is given. When it is closed completed and second task is created. It has to be assigned to  the assignment group of 1st task in the workflow.

[Sunnyr3008]

Hello @Arun Priya ,

Please compose the script in the workflow activity of the catalog task to retrieve the assignment group of the initial task and assign the same group to the second task.

var grtask=new GlideRecord('sc_task');
grtask.addEncodedQuery('state=3^parent='+current.sys_id);
grtask.query();
if(grtask.next()){
	task.assignment_group=grtask.assignment_group;
}

Best Regards,

Sunny Rathod

[Sunnyr3008]

Hi @Arun Priya ,

Please compose the script in the workflow activity of the catalog task to retrieve the assignment group of the initial task and assign the same group to the second task.

var grtask=new GlideRecord('sc_task');
grtask.addEncodedQuery('state=3^parent='+current.sys_id);
grtask.query();
if(grtask.next()){
	task.assignment_group=grtask.assignment_group;
}

Best Regards,

Sunny Rathod

[AshishKM]

Hi @Arun Priya,

You can get the assignment group from frist task and assigned the same to second task. you have to add this logic in second task's advanced section. 

check for any syntax/typo error and share the error/issue if its not working.

var grTask = new GlideRecord("sc_task");
      grTask.addQuery("request_item", current.sys_id); // here current.sys_id is RITM 
      grTask.query();
if(grTask.next()){
// assigned the first task's group to current task group
task.assignment_group = grTask.assignment_group;
}

-Thanks,

AshishKM

[Arun Priya]

Hi @AshishKM 

Will try and let you know.