View Response in TPRM Workspace
View Response of the External Assessment is not getting displayed in the Workspace of Third-party Risk Management module? Can anyone explain the reason for it?
Forum Posts
To Trigger one VRA for Third party using Assessment configuration rules
In the OOB service, when the state is set to Due Diligence, two external VRAs (one for Third Party and one for Engagement) are currently triggered. We want to trigger only the Third Party VRA during the Due Diligence state, and not the Engagement VRA...
Due Diligence process in third party risk management
Can anyone clarify as to why two VRAs (Vendor Risk Assessment) are getting created for all the options under Request type of Due Diligence process? Please find the screenshot for your reference.
how to make changes to related list view in vendor record?
With new related list view visible as side panel instead of tabs at top, ability to change the related list is difficult. Some of the related list like Third Party scores are also now missing. How to update the related list and make it visible ? Chec...
Vendor Risk Management [TPRM] IRQ Scoring
The below query is on the scoring logic of 'Multiple Selection' questions with respect to the Vendor Risk Management [TPRM] solution in ServiceNow.For ‘Multiple Selection’ type questions, this ServiceNow documentation explains the scoring logic for ...
Vendors Unable to View Questionnaires in TPRM SVDP Portal After Query Range ACL Update
IntroductionIn May 2025, ServiceNow introduced stricter ACL enforcement (query_range and query_match) at the platform level. While this change improved platform security, it unintentionally impacted some business-critical use cases in the Third-Party...
entity based access control
I am looking to use Entity based access control for IRM. I would like to restrict Controls and Risks from showing to people outside the hierarchy for that area of the business.I have setup Entity Access Configuration as an 'Entity' and selected entit...
Smart Assessment Essentials
Hello All, I have implemented Smart Assessment for TPRM and I have written a series of community articles to help fellow ServiceNow implementors. I felt sharing here would help many. What is Smart Assessment Engine, how it is different from Classic ...
Triggering issues from smart assessments
Hello Team, How is it recommended to trigger issue (sn_grc_profile) records from the smart assessment engine. There are no OOTB automations which allow for issues to be created. Do I have to create a custom automation?
Unable to implement widgets on my SVDP portal
Hello,I have been requested to implement widgets that show scores and percentages on the SVDP portal and somehow i am encountering unusual behaviour.the page is visible for the roles both snc_external and vendor_contact and i tried to remove and add ...
Due Diligence Request Third Party Selection Interface
Video reference: https://www.youtube.com/watch?v=IE6KJEgRBsMScroll to 7 mins mark. Hi All,In the DDR stage, a requestors is to select the third party.That Third Party drop down fields only display the third party name. We have a problem where literal...
Resolved! Export SNOW TPRM risk calculations to excel
Hi All,I have been asked to create an excel spread sheet with all the questions, responses, rating scale, weightage, metric scale to replicate the scoring in https://www.servicenow.com/docs/bundle/zurich-governance-risk-compliance/page/product/grc-ve...
Combining the TPRM Portal with the CSM Portal
Hello ServiceNow Community,I hope this message finds you well. I am reaching out to discuss a topic around a servicenow instance that needs both the csm and tprm portal working on their instance and allowing the same external user to access both port...
Third Party Risk Management Password Resets for Vendor
We seem to have a number of vendors who need their passwords reset when trying to access our vendor portal for completion vendor risk assessments. All of the documentation we have read says that you must have admin privileges to reset these passwords...
TPRM- Vendor Risk Scoring Calculation
Does anyone knwo how does the Vendor Risk Score works:Question 1: Does the third party risk area scores feed into third party components and then to third party risk score? or is it the other way round?Question 2: Is it possible for vendor risk score...