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Guided Tours in vendor portal

KEDHARIR
Tera Contributor

‎05-15-2026 12:59 PM

<We have already installed ' com.snc.guided_tours ' this plugin, but still Tour link within vendor portal is not working. Kindly provide you inputs?>

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Tanushree Maiti
Tera Patron

‎05-15-2026 01:40 PM

Hi @KEDHARIR 

 

1. Ensure from Correct scope: Global , you are enabling the system property: com.snc.guided_tours.sp.enable

With  Ignore Cache to True ( Ignore cache unchecked can cause serious performance impact from a whole system cache flush)

 

Ref:  

KB1706213 FAQs not redirecting correctly in Vendor Portal 

Tour: system property 'com.snc.guided_tours.sp.enable' automatically changed the value to 'true' 

Guided Tour Failing - Tour was Abandoned 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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