Explore our Product Workspaces

[Ashley Snyder]

 Center of Excellence / Next Experience / Quick Start / Explore our Product Workspaces

FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that names of workspaces may have changed or not all workspaces may be reflected here.

In San Diego, we started to release product workspaces to replace processes on the Classic Environment. Some of the workspaces listed may have a Classic Workspace released prior to a configurable workspace. Review the product documentation on how to migrate from a product's Classic Workspace to a configurable workspace. Workspaces listed in this article may require additional licensing and may be part of a product licensing subscription, check with your account representative for any licensing questions, this article is for informational purposes only. This article will be updated as Workspaces are released, if there is a Workspace that is not captured here, please leave a comment so that it can be added.

Looking for success packs, methodologies, or other assets relating to our product workspaces? Refer to Now Create for materials on getting started with workspaces, such as starter stories, workshop preparation materials, implementation insights, and more.

Technology Excellence

Workspaces designed for technology teams to deliver resilient, agile technology experiences all in one place.

Service Operations Workspace (ITSM)	Service Operations Workspace (ITSM)is a configurable workspace that provides a unified experience for multiple IT Service Management workflows. Streamline IT Service Management workflows and processes for modern operations. You can effectively manage the lifecycle of incidents, requests, and walk-up appointments in Service Operations Workspace.To learn more see product documentation.
Workforce Optimization for ITSM	Manage all your agents from the Manager Workspace. You can schedule your agents shifts, track their performance metrics, assign trainings and review their skills as well as assign new trainings. See the Store for more information.
Service Operations Workspace (ITOM)	Service Operations Workplace ITOM Applications enable you to streamline IT Operations Management workflows and processes for modern operations. You can effectively manage the lifecycle of alerts, find the root cause and remediate it. To learn more about Service Operations Workspace for ITOM see the product documentation.
Digital Portfolio Management Workspace	Use Digital Portfolio Management as a unified workspace to view and collectively manage all your solutions - services, applications, and products. See the product documentation for more information.
Cloud Operations Workspace	Cloud Operations Workspace provides a new and rich experience for setting up the cloud discovery schedules and managing your cloud viewing preferences. This app houses Cloud Discovery, which helps to discover the cloud resources. See the product documentation and Store for more information.
Hardware Asset Manager Workspace	Hardware Asset Manager Workspace on Next Experience provides a centralized, single pane view of the hardware asset estate, directing users to critical action items that drive HAM outcomes. The Hardware Asset Manager Workspace is part of the Hardware Asset Management (HAM) product, see the product documentation for more information.
Software Asset Manager Workspace	Software Asset Manager Workspace is part of the Software Asset Management (SAM) product, see the product documentation for more information.
CMDB Workspace	CMDB Workspace is a central place for working with the CMDB. Use the workspace to search and explore the CMDB, understand health, view activity trends, access various tools, and interact with the CMDB to support tasks in your organization. See the Store for more information.
DevOps Workspace	DevOps Data Workspace is installed automatically as a dependency along with DevOps Insights when the new DevOps Change Velocity App is installed. Starting with release 1.31, whether you are upgrading an existing ServiceNow DevOps version or installing it new, install the DevOps Change Velocity app. DevOps Change Velocity simplifies and streamlines your DevOps install experience. See the Store for more information.
Major Security Incident Workspace	Through the Major Security Incident Management (MSIM) Workspace, you can propose, promote, link, and reject major security incidents and track activities using the Major Security security incident records. Easily collaborate on activities that help resolve major security incidents by sharing and viewing files and folders, viewing and updating incident tasks, and communicate with those working on the incident through dedicated chat channels. See the product documentation for more information.
Vulnerability Manager Workspace	The Vulnerability Manager Workspace is intended for vulnerability managers or analysts. It is composed of a landing page, list views, various dashboards, and form views. The workspace helps you monitor vulnerable items and create remediation tasks to hand off to IT teams remediation. See the product documentation for more information.

Customer Experience

Workspaces to provide your teams what they need to create customer loyalty and grow revenue all in one place.

CSM Configurable Workspace	One workspace for any interaction–phone, chat, messaging, web forms, etc. Multiple tabs allows agents to efficiently manage several cases at once. Agents have ongoing visibility into the status of issues assigned to middle and back-office teams for resolution. Landing pages deliver a contextually relevant first page that agents see when opening their workspace to show priority issues. The workspace dynamically displays related contextual information based on the current state. Agents can set compact mode and dark mode to optimize their experience and productivity. See the product documentation for more information.
Dispatcher Workspace	Dispatcher Workspace is a configurable scheduling application that enables dispatchers to efficiently route work to field service agents and monitor their performance. Dispatcher Workspace brings new speed and efficiency to field service scheduling, providing dispatchers and managers with a complete view of tasks, teams, locations and statuses. See the Store and ServiceNow site for more information.
Workforce Optimization for CSM	Workforce Optimization for CSM provides a set of applications that empowers the manager persona to optimize their work. This provides efficient work item routing to your team, helps in managing your team's skills, schedules, and monitor their performance. See the Store for more information.

Operating Excellence

Workspaces that provide your ops teams what they need to connect and support changing demands for common services, all in one place.

Compliance Management Workspace	Compliance Workspace is a single-pane view for compliance managers and compliance analysts to view the overall compliance posture of the organization, and track time-sensitive issues, high risk exceptions, ongoing policy acknowledgements, and new regulatory changes. The workspace allows compliance managers and analysts to define and manage compliance library and test effectiveness of controls, as well as continuously monitor the control performance through KCIs. Using the central issue management capability, they can also define the remediation plan of action and ensure the control gaps are fixed at the earliest. See the Store and product documentation for more information.
Audit Management Workspace	Audit Workspace is a single-pane view for an audit supervisor and auditor to view the overall audit timeline and status, track budget and resources for engagements, track high priority observations and issues, and monitor ongoing control testing and audit task progress. The workspace allows the audit supervisors to define audit plans and engagements, assign budget and resource to engagements, and track the progress of engagements. Auditors are able to test effectiveness of controls, request evidence, create observations and complete other audit activities. Using the central issue management capability they can also define the remediation plan of action and follow up on issues to ensure the gaps are fixed at the earliest. See the Store and product documentation for more information.
Alignment Planner Workspace	Alignment Planner Workspace (APW) provides an end-to-end integrated planning experience supporting personas such as enterprise program mangers and portfolio managers in order to manage and track their roadmaps at enterprise level as well as individual planning organization level. See the Store and product documentation for more information.
Project Workspace	Project Workspace provides a better user experience for project managers with a modern, intuitive UI to plan and manage all work. This enhancement includes the project homepage and planning page. The new project planning provides a better UI and UX experience with performance-enhanced scheduling, task drag & drop, bulk edits, and copy & paste. See the Store and product documentation for more information.
Procurement Specialist Workspace	The Procurement Specialist Workspace application provides experiences and tools for a buyer or sourcing manager to source, negotiate, and procure the goods and services that an organization requires. It also enables them to address and work on tasks related to procurement. See the Store and product documentation for more information.
Vendor Management Workspace	Monitor the performance of your company's vendors and manage all vendor-related information using the ServiceNow Vendor Management Workspace. Assess the performance of your vendors using key performance indicators (KPIs) that you can configure to create vendor metrics. See the product documentation for more information.
Supplier Management Workspace	Collaborate, get intelligence, and manage supplier activities in a single view. See the Store for more information.

 

Employee Experience

Provide fast access to the tools your HR teams need in a personalized UI, with HR Agent Workspace.

HR Service Delivery Workspace

As an HR agent, you use the HR Service Delivery Agent Workspace or the Agent Workspace for HR Case Management to interact with employees, respond to inquiries, and resolve issues quickly. See the product documentation for more information.

Hyperautomation and Low-Code

Discover, prioritize, and manage automation requests from different sources throughout the lifecylce.

Automation Center

Automation Center allows you to manage and monitor the hyperautomation landscape. See our website for more information and a video.

[Shakeel Shaik]

Great Article!

[Jeremy McLaren]

This is a great article, is there another one with the complete updated list?